# How to get a live rep Not AI Amy

**URL:** <https://community.deriv.com/t/how-to-get-a-live-rep-not-ai-amy/88980>\
**Category:** General Discussion\
**Created:** [January 12, 2026, 12:55am UTC](https://community.deriv.com/t/how-to-get-a-live-rep-not-ai-amy/88980 "2026-01-12T00:55:36Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![agynous-alveary-2](https://avatars.discourse-cdn.com/v4/letter/a/f9ae1b/32.png) [@agynous-alveary-2](https://community.deriv.com/u/agynous-alveary-2)\
**Post date:** [January 12, 2026, 12:55am UTC](https://community.deriv.com/t/how-to-get-a-live-rep-not-ai-amy/88980/1 "2026-01-12T00:55:36Z")

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I need to speak to a live rep from deriv

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**Author:** ![Farahin\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/farahin_derivadmin/32/5512_2.png) [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\
**Post date:** [January 14, 2026, 2:39am UTC](https://community.deriv.com/t/how-to-get-a-live-rep-not-ai-amy/88980/2 "2026-01-14T02:39:23Z")

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Hi, @agynous-alveary-2 We’re sorry to hear about your experience and appreciate you bringing this to our attention. Due to unusually high traffic, our live chat queue may take longer than usual at the moment. Please be assured that our team are doing their best to assist all clients as quickly as possible. We kindly encourage you to reach out to our live chat support again so our team can look into your concern and provide further assistance. Thank you for your patience and understanding.