When can a dispute be raised?
If the buyer has not paid for the order
If the buyer underpaid for the order
When the seller does not release the order after payment has been made
If the 1-hour waiting time has expired for your Deriv P2P order, you would need to raise a dispute for the order in the following way:
Go to your orders and click on Complain
Important note: Orders that have a Complete status cannot be disputed. Please be very careful when completing an order.
Deriv (Investments) Europe Ltd (W Business Centre, Level 3, Triq Dun Karm, Birkirkara BKR 9033, Malta) is licensed in Malta and regulated by the Malta Financial Services Authority under the Investment Services Act to provide investment services in the European Union (licence no. IS/70156). It is also authorised and subject to limited regulation by the Financial Conduct Authority in the UK. Details about the extent of our authorisation and regulation by the Financial Conduct Authority are available from us on request.
Deriv Investments (Europe) Ltd is authorised to deal on its own account and is both the manufacturer and distributor of its products.
This information is intended for Retail & Professional clients.
CFDs offered by Deriv Investments (Europe) Ltd are considered complex derivatives and may not be suitable for retail clients.They may be affected by changes in currency exchange rates; If you invest in this product you may lose some or all of the money you invest; The value of your investment may go down as well as up.
CFDs offered by Deriv Investments (Europe) ltd also come with a high risk of losing money rapidly due to leverage. 65% of retail investor accounts lose money when trading CFDs with Deriv Investments (Europe) ltd. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.
Please trade responsibly. For more information about responsible trading please click here.
