# How to use Deriv Live Chat to contact us **URL:** \ **Category:** General Discussion\ **Tags:** service, livechat, support\ **Created:** [January 12, 2023, 5:34pm UTC](https://community.deriv.com/t/how-to-use-deriv-live-chat-to-contact-us/43541 "2023-01-12T17:34:36Z")\ **Posts on this page:** 18\ **Page:** 2
**Author:** ![Deriv\_NG4](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_ng4/32/5512_2.png) [@Deriv\_NG4](https://community.deriv.com/u/Deriv_NG4)\ **Post date:** [May 29, 2023, 2:05pm UTC](https://community.deriv.com/t/how-to-use-deriv-live-chat-to-contact-us/43541/22 "2023-05-29T14:05:58Z")
Dear @anesone-aftmost-2, please be so kind as to contact us via Live Chat, as previously mentioned in our messages, so that we can assist you with your P2P account. Thank you for your understanding. ---
**Author:** ![anesone-aftmost-2](https://avatars.discourse-cdn.com/v4/letter/a/ec9cab/32.png) [@anesone-aftmost-2](https://community.deriv.com/u/anesone-aftmost-2)\ **Post date:** [May 29, 2023, 2:19pm UTC](https://community.deriv.com/t/how-to-use-deriv-live-chat-to-contact-us/43541/23 "2023-05-29T14:19:40Z")
hi deriv management i submitted my DP2P but it’s not activated ---
**Author:** ![Deriv\_NG4](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_ng4/32/5512_2.png) [@Deriv\_NG4](https://community.deriv.com/u/Deriv_NG4)\ **Post date:** [May 29, 2023, 2:20pm UTC](https://community.deriv.com/t/how-to-use-deriv-live-chat-to-contact-us/43541/24 "2023-05-29T14:20:20Z")
Dear @anesone-aftmost-2, please be so kind as to contact us via [Live Chat](https://deriv.com/contact_us/), as previously mentioned in our messages, so that we can assist you with your P2P account. Thank you for your understanding. ---
**Author:** ![bivouac-ablesse-2](https://avatars.discourse-cdn.com/v4/letter/b/bbe5ce/32.png) [@bivouac-ablesse-2](https://community.deriv.com/u/bivouac-ablesse-2)\ **Post date:** [June 7, 2023, 3:06am UTC](https://community.deriv.com/t/how-to-use-deriv-live-chat-to-contact-us/43541/25 "2023-06-07T03:06:30Z")
I just want to ask, why can’t I use mt5 demo account since sunday morning? I’m really missing. ---
**Author:** ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)\ **Post date:** [June 7, 2023, 3:37am UTC](https://community.deriv.com/t/how-to-use-deriv-live-chat-to-contact-us/43541/26 "2023-06-07T03:37:35Z")
Hi @bivouac-ablesse-2, thank you for joining our community! We are sorry to hear this, however, we would have to check further in order to assist you. Therefore, kindly reach out to us via LiveChat with the error you are receicing, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible. Thank you. > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)** > > Trading platforms designed with you in mind. ---
**Author:** ![addeems-alength-2](https://avatars.discourse-cdn.com/v4/letter/a/5e9695/32.png) [@addeems-alength-2](https://community.deriv.com/u/addeems-alength-2)\ **Post date:** [November 30, 2024, 11:34am UTC](https://community.deriv.com/t/how-to-use-deriv-live-chat-to-contact-us/43541/28 "2024-11-30T11:34:57Z")
Hello I’m looking forward to verify my account it has been more than 3 business days and I haven’t been answered. Live chat always says there’s no agents available 😞😞, WhatsApp too ---
**Author:** ![Erika\_deriv](https://avatars.discourse-cdn.com/v4/letter/e/cdc98d/32.png) [@Erika\_deriv](https://community.deriv.com/u/Erika_deriv)\ **Post date:** [November 30, 2024, 8:50pm UTC](https://community.deriv.com/t/how-to-use-deriv-live-chat-to-contact-us/43541/29 "2024-11-30T20:50:56Z")
Hi @addeems-alength-2, thank you for contacting us and we’re very sorry to hear that. Please rest assured that we have escalated your case to the corresponding department for them to assist you with verification at the earliest possible. We thank you for your kind patience and understanding in the meantime. > **[Contact Us | Deriv](https://deriv.com/contact-us)** > > Have a query or looking to connect with one of our offices? Get in touch with any of our offices worldwide using these contact details. ---
**Author:** ![cargued-ablates-2](https://avatars.discourse-cdn.com/v4/letter/c/f4b2a3/32.png) [@cargued-ablates-2](https://community.deriv.com/u/cargued-ablates-2)\ **Post date:** [April 2, 2025, 2:16am UTC](https://community.deriv.com/t/how-to-use-deriv-live-chat-to-contact-us/43541/30 "2025-04-02T02:16:23Z")
I cannot connect with support, after has the ticket, i cannot find the way to chat with support team againt, pls hepl me ---
**Author:** ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)\ **Post date:** [April 3, 2025, 11:10am UTC](https://community.deriv.com/t/how-to-use-deriv-live-chat-to-contact-us/43541/31 "2025-04-03T11:10:53Z")
Hi @cargued-ablates-2, thank you for reaching out to us and we apologize for the delay. Please be informed that your case has been referred to the relevant team. They will check and get back to you as soon as they can. Thank you for your kind patience and cooperation. If you have any questions, please visit our Help Centre or contact us via Live Chat and WhatsApp. > **[Help Centre | Frequently Asked Questions | Deriv](https://deriv.com/help-centre)** > > Have questions on your trading account, how our trading platforms work or about trading? Read our FAQ’s or contact us through Deriv live chat. ---
**Author:** ![beshrew-aliunde-2](https://avatars.discourse-cdn.com/v4/letter/b/3e96dc/32.png) [@beshrew-aliunde-2](https://community.deriv.com/u/beshrew-aliunde-2)\ **Post date:** [June 7, 2025, 8:06am UTC](https://community.deriv.com/t/how-to-use-deriv-live-chat-to-contact-us/43541/32 "2025-06-07T08:06:57Z")
Am i the only one who has been going through circles with this live chat bot??? all it does is just frustrate, ![image](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/3/30e385edc0a4cc15a1ba63e2e91c252855e48835.png) this is what i have been facing for the past four months now and no help has been given from an actual person please we need your support ---
**Author:** ![juanjo](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/juanjo/32/5512_2.png) [@juanjo](https://community.deriv.com/u/juanjo)\ **Post date:** [July 2, 2025, 8:41pm UTC](https://community.deriv.com/t/how-to-use-deriv-live-chat-to-contact-us/43541/33 "2025-07-02T20:41:33Z")
Dear @beshrew-aliunde-2 , thank you for joining the community! We regret to note this. However, we would need to check further on your issue. Therefore, kindly reach out to us via live chat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible. > **[Help Centre | Frequently Asked Questions | Deriv](https://deriv.com/help-centre)** > > Have questions on your trading account, how our trading platforms work or about trading? Read our FAQ’s or contact us through Deriv live chat. ---
**Author:** ![alginic-airship-2](https://avatars.discourse-cdn.com/v4/letter/a/d9b06d/32.png) [@alginic-airship-2](https://community.deriv.com/u/alginic-airship-2)\ **Post date:** [March 26, 2026, 5:48pm UTC](https://community.deriv.com/t/how-to-use-deriv-live-chat-to-contact-us/43541/34 "2026-03-26T17:48:08Z")
Hello Deriv, I’ve been trying to get linked to my IB but to no avail. My account is fully verified and I have reached out to the Deriv live chat and WhatsApp chat but they keep saying “We have reached out to the specialist and is under review”. This is almost 3 days and I’m lagging behind. ---
**Author:** ![system](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/3/3f75af40fda524d88f80027b2f3678de5a8992f5.png) [@system](https://community.deriv.com/u/system)\ **Post date:** [March 26, 2026, 5:48pm UTC](https://community.deriv.com/t/how-to-use-deriv-live-chat-to-contact-us/43541/35 "2026-03-26T17:48:08Z")
Thank you for joining the community! We regret to note this. However, we would need to check further on your issue. Therefore, kindly reach out to us via live chat or WhatsApp, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible. > **[Help Centre | Frequently Asked Questions | Deriv](https://deriv.com/help-centre)** > > Have questions on your trading account, how our trading platforms work or about trading? Read our FAQ’s or contact us through Deriv live chat. ---
**Author:** ![alginic-airship-2](https://avatars.discourse-cdn.com/v4/letter/a/d9b06d/32.png) [@alginic-airship-2](https://community.deriv.com/u/alginic-airship-2)\ **Post date:** [March 26, 2026, 5:49pm UTC](https://community.deriv.com/t/how-to-use-deriv-live-chat-to-contact-us/43541/36 "2026-03-26T17:49:29Z")
I have reached out but they keep ‘ghosting’ me… Both on Live Chat and WhatsApp they are ghosting me so I technically can’t reach out ---
**Author:** ![system](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/3/3f75af40fda524d88f80027b2f3678de5a8992f5.png) [@system](https://community.deriv.com/u/system)\ **Post date:** [March 26, 2026, 5:49pm UTC](https://community.deriv.com/t/how-to-use-deriv-live-chat-to-contact-us/43541/37 "2026-03-26T17:49:30Z")
¡Gracias por unirse a la comunidad! Lamentamos escuchar eso. Sin embargo, necesitamos investigar su situación. Por lo tanto, le pedimos que nos contacte a través del chat en vivo o WhatsApp para que podamos brindarle un mejor servicio y garantizar la protección de los datos de su cuenta. Trabajaremos con usted para resolver cualquier problema lo antes posible. > **[Centro de ayuda | Preguntas frecuentes | Deriv](https://deriv.com/es/help-centre)** > > ¿Tiene preguntas sobre su cuenta de trading, sobre cómo funcionan nuestras plataformas de trading o sobre el trading? Lea nuestras preguntas frecuentes o contactenos a través de live chat en Deriv. ---
**Author:** ![alginic-airship-2](https://avatars.discourse-cdn.com/v4/letter/a/d9b06d/32.png) [@alginic-airship-2](https://community.deriv.com/u/alginic-airship-2)\ **Post date:** [March 26, 2026, 5:52pm UTC](https://community.deriv.com/t/how-to-use-deriv-live-chat-to-contact-us/43541/38 "2026-03-26T17:52:11Z")
I have reached out to the support recently… No Feedback YET ---
**Author:** ![beermat-airwave-2](https://avatars.discourse-cdn.com/v4/letter/b/e99b99/32.png) [@beermat-airwave-2](https://community.deriv.com/u/beermat-airwave-2)\ **Post date:** [April 2, 2026, 2:37am UTC](https://community.deriv.com/t/how-to-use-deriv-live-chat-to-contact-us/43541/39 "2026-04-02T02:37:12Z")
Sadly, that feature doesn’t work, either is an AI or people who lack the skills needed, i have lots of days with the same problem and as they don’t know what’s going on they prefer to ignore me. ---
**Author:** ![beermat-airwave-2](https://avatars.discourse-cdn.com/v4/letter/b/e99b99/32.png) [@beermat-airwave-2](https://community.deriv.com/u/beermat-airwave-2)\ **Post date:** [April 2, 2026, 2:39am UTC](https://community.deriv.com/t/how-to-use-deriv-live-chat-to-contact-us/43541/40 "2026-04-02T02:39:22Z")
oh man, that’s painful in my case verifications are okay but cashier doesn’t work and they prefer to ignore me than try to see where their problem is \>D [Previous page](https://community.deriv.com/t/how-to-use-deriv-live-chat-to-contact-us/43541.md?page=1)