# https://app.deriv.com/account/proof-of-identity

**URL:** https://community.deriv.com/t/https-app-deriv-com-account-proof-of-identity/5602
**Category:** Accounts
**Created:** [September 26, 2020, 7:10pm UTC](https://community.deriv.com/t/https-app-deriv-com-account-proof-of-identity/5602 "2020-09-26T19:10:22Z")
**Posts on this page:** 4
**Page:** 1

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### Author: ![berayed-abseils-2](https://avatars.discourse-cdn.com/v4/letter/b/59ef9b/32.png) [@berayed-abseils-2](https://community.deriv.com/u/berayed-abseils-2)
#### Post date: [September 26, 2020, 7:10pm UTC](https://community.deriv.com/t/https-app-deriv-com-account-proof-of-identity/5602/1 "2020-09-26T19:10:22Z")

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Hi my verification process has not been completed and it’s over two weeks pls can how do I fix it

 ![Screenshot_20200926-065650](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/1X/f9a48d6c45fb7e448d148a62678ce29edcb0cf52.png)

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### Author: ![byously-acraein-2](https://avatars.discourse-cdn.com/v4/letter/b/848f3c/32.png) [@byously-acraein-2](https://community.deriv.com/u/byously-acraein-2)
#### Post date: [August 15, 2021, 1:40am UTC](https://community.deriv.com/t/https-app-deriv-com-account-proof-of-identity/5602/2 "2021-08-15T01:40:01Z")

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Did you use the same mothod to deposit (payment agent

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### Author: ![boothes-adjudge-2](https://avatars.discourse-cdn.com/v4/letter/b/f17d59/32.png) [@boothes-adjudge-2](https://community.deriv.com/u/boothes-adjudge-2)
#### Post date: [August 1, 2022, 4:10pm UTC](https://community.deriv.com/t/https-app-deriv-com-account-proof-of-identity/5602/3 "2022-08-01T16:10:05Z")

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Please I can’t upload my identity

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### Author: ![Farahin\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/farahin_derivadmin/32/5512_2.png) [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)
#### Post date: [August 3, 2022, 4:11am UTC](https://community.deriv.com/t/https-app-deriv-com-account-proof-of-identity/5602/4 "2022-08-03T04:11:45Z")

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Hello, @boothes-adjudge-2 . Thank you for joining the community! We regret to note that. Kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.

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