# I cannot change my name in my new deriv account and not receiving the OTP to my mobile

**URL:** <https://community.deriv.com/t/i-cannot-change-my-name-in-my-new-deriv-account-and-not-receiving-the-otp-to-my-mobile/89254>\
**Category:** General Discussion\
**Tags:** account\
**Created:** [March 23, 2026, 7:12pm UTC](https://community.deriv.com/t/i-cannot-change-my-name-in-my-new-deriv-account-and-not-receiving-the-otp-to-my-mobile/89254 "2026-03-23T19:12:39Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![burghal-accinge](https://avatars.discourse-cdn.com/v4/letter/b/ec9cab/32.png) [@burghal-accinge](https://community.deriv.com/u/burghal-accinge)\
**Post date:** [March 23, 2026, 7:12pm UTC](https://community.deriv.com/t/i-cannot-change-my-name-in-my-new-deriv-account-and-not-receiving-the-otp-to-my-mobile/89254/1 "2026-03-23T19:12:39Z")

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### **Sahan Wickramanayake** [smwdex@gmail.com](mailto:smwdex@gmail.com)

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| Mon, Mar 23, 2:30 PM (9 hours ago) | | |
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| to support | ![](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/5/56d45f8a17f5078a20af9962c992ca4678450765.gif) |
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Hi Team,

I have created a Deriv account recently and i am facing this issue currently. I have raised this question several times via your in buit chat bot Amy and seems like thats not working. Here are my issues

1. Name is wrong. Once i have created this account, the name was correct. but after i have uploaded the documents, My DL and address verification, my name got incorrect. The spellings are wrong now. But My location and Identitiy documents are verified now.

I have raised this issue weeks ago and thats Not fixed so far

2. Not getting the OTP to my mobile. I have tried different mobile numbers from different networks as well. but still not getting the OTP code. I have informed this to the Chatbot and it did recomended some solutions. None of them have worked. I have given all the details and everything clearly. Can you look in to these issues please?

I have reached out to Amy regarding this. But i didnt receive any possible positive answer.

Without these verifications, we cannot do a deposit to the account.

Waiting for someone’s reply on this..

Thank you very much

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**Author:** ![system](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/3/3f75af40fda524d88f80027b2f3678de5a8992f5.png) [@system](https://community.deriv.com/u/system)\
**Post date:** [March 23, 2026, 7:12pm UTC](https://community.deriv.com/t/i-cannot-change-my-name-in-my-new-deriv-account-and-not-receiving-the-otp-to-my-mobile/89254/2 "2026-03-23T19:12:40Z")

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Thank you for joining the community! We regret to note this. However, we would need to check further on your issue. Therefore, kindly reach out to us via live chat or WhatsApp, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.

> **[Help Centre | Frequently Asked Questions | Deriv](https://deriv.com/help-centre)**
>
> Have questions on your trading account, how our trading platforms work or about trading? Read our FAQ’s or contact us through Deriv live chat.

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**Author:** ![burghal-accinge](https://avatars.discourse-cdn.com/v4/letter/b/ec9cab/32.png) [@burghal-accinge](https://community.deriv.com/u/burghal-accinge)\
**Post date:** [March 23, 2026, 7:14pm UTC](https://community.deriv.com/t/i-cannot-change-my-name-in-my-new-deriv-account-and-not-receiving-the-otp-to-my-mobile/89254/3 "2026-03-23T19:14:25Z")

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I have tried your support, and whatsapp as well. Nothing worked. thats why im reaching out via a community post

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**Author:** ![system](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/3/3f75af40fda524d88f80027b2f3678de5a8992f5.png) [@system](https://community.deriv.com/u/system)\
**Post date:** [March 23, 2026, 7:14pm UTC](https://community.deriv.com/t/i-cannot-change-my-name-in-my-new-deriv-account-and-not-receiving-the-otp-to-my-mobile/89254/4 "2026-03-23T19:14:25Z")

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¡Gracias por unirse a la comunidad! Lamentamos escuchar eso. Sin embargo, necesitamos investigar su situación. Por lo tanto, le pedimos que nos contacte a través del chat en vivo o WhatsApp para que podamos brindarle un mejor servicio y garantizar la protección de los datos de su cuenta. Trabajaremos con usted para resolver cualquier problema lo antes posible.

> **[Centro de ayuda | Preguntas frecuentes | Deriv](https://deriv.com/es/help-centre)**
>
> ¿Tiene preguntas sobre su cuenta de trading, sobre cómo funcionan nuestras plataformas de trading o sobre el trading? Lea nuestras preguntas frecuentes o contactenos a través de live chat en Deriv.