# I can't access to my email

**URL:** <https://community.deriv.com/t/i-cant-access-to-my-email/2468>\
**Category:** Payments & Transactions\
**Created:** [August 13, 2020, 10:31am UTC](https://community.deriv.com/t/i-cant-access-to-my-email/2468 "2020-08-13T10:31:29Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![barrets-acapnic-2](https://avatars.discourse-cdn.com/v4/letter/b/a9adbd/32.png) [@barrets-acapnic-2](https://community.deriv.com/u/barrets-acapnic-2)\
**Post date:** [August 13, 2020, 10:31am UTC](https://community.deriv.com/t/i-cant-access-to-my-email/2468/1 "2020-08-13T10:31:29Z")

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Hello, I can’t access the email I used for registration therefore, I can’t withdraw my fund because OTP will be sent to my email. Please how do change my email?

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**Author:** ![annsibi](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/annsibi/32/680_2.png) [@annsibi](https://community.deriv.com/u/annsibi)\
**Post date:** [August 14, 2020, 4:37am UTC](https://community.deriv.com/t/i-cant-access-to-my-email/2468/2 "2020-08-14T04:37:47Z")

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To change your email address, you need to [contact us](https://deriv.com/contact-us) via LiveChat to complete verification and completing the request.

Thank you.