# I can't change my address

**URL:** <https://community.deriv.com/t/i-cant-change-my-address/50681>\
**Category:** General Discussion\
**Created:** [March 23, 2023, 5:09pm UTC](https://community.deriv.com/t/i-cant-change-my-address/50681 "2023-03-23T17:09:47Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![asquirm-abomine-2](https://avatars.discourse-cdn.com/v4/letter/a/f1d935/32.png) [@asquirm-abomine-2](https://community.deriv.com/u/asquirm-abomine-2)\
**Post date:** [March 23, 2023, 5:09pm UTC](https://community.deriv.com/t/i-cant-change-my-address/50681/1 "2023-03-23T17:09:47Z")

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I tried to verify my address, but I couldn’t. I entered all the information correctly, but a message always appears saying “your address cannot be changed”. Can you please help me?

 ![12663](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/d/d9cf8a9c9722b0d9be0b96d83c4adfd15e563a88.jpeg)

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**Author:** ![Deriv\_NG4](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_ng4/32/5512_2.png) [@Deriv\_NG4](https://community.deriv.com/u/Deriv_NG4)\
**Post date:** [March 23, 2023, 5:42pm UTC](https://community.deriv.com/t/i-cant-change-my-address/50681/2 "2023-03-23T17:42:27Z")

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Dear @asquirm-abomine-2. Thank you for joining the community. We are sorry for this inconvenience. Please note that we would need to check further on your issue. Kindly reach out to us via LiveChat for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.

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>
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