# I can't get my money out. I tried to use Bitcoin but they said I should use the first method. but it still doesn’t take off.

**URL:** <https://community.deriv.com/t/i-cant-get-my-money-out-i-tried-to-use-bitcoin-but-they-said-i-should-use-the-first-method-but-it-still-doesn-t-take-off/6583>\
**Category:** General Discussion\
**Created:** [March 29, 2021, 4:56am UTC](https://community.deriv.com/t/i-cant-get-my-money-out-i-tried-to-use-bitcoin-but-they-said-i-should-use-the-first-method-but-it-still-doesn-t-take-off/6583 "2021-03-29T04:56:08Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![bedgown-adjurer-1](https://avatars.discourse-cdn.com/v4/letter/b/ee7513/32.png) [@bedgown-adjurer-1](https://community.deriv.com/u/bedgown-adjurer-1)\
**Post date:** [March 29, 2021, 4:56am UTC](https://community.deriv.com/t/i-cant-get-my-money-out-i-tried-to-use-bitcoin-but-they-said-i-should-use-the-first-method-but-it-still-doesn-t-take-off/6583/1 "2021-03-29T04:56:08Z")

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I can’t get my money out. I tried to use Bitcoin but they said I should use the first method. but it still doesn’t take off.

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**Author:** ![NazeemaAli](https://avatars.discourse-cdn.com/v4/letter/n/898d66/32.png) [@NazeemaAli](https://community.deriv.com/u/NazeemaAli)\
**Post date:** [March 29, 2021, 5:04am UTC](https://community.deriv.com/t/i-cant-get-my-money-out-i-tried-to-use-bitcoin-but-they-said-i-should-use-the-first-method-but-it-still-doesn-t-take-off/6583/2 "2021-03-29T05:04:47Z")

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Which method did you use to deposit?

Deriv always suggests their clients use the same method to deposit and withdraw.

However if you used MasterCard to deposit, we will advise you to contact the [LiveChat](https://deriv.com/contact-us/?is_livechat_open=true) for them to assist you on how to withdraw.