# I can't make a withdrawal through payment agent. how do i release?

**URL:** https://community.deriv.com/t/i-cant-make-a-withdrawal-through-payment-agent-how-do-i-release/32711
**Category:** Payment Agent
**Created:** [June 28, 2022, 3:55am UTC](https://community.deriv.com/t/i-cant-make-a-withdrawal-through-payment-agent-how-do-i-release/32711 "2022-06-28T03:55:58Z")
**Posts on this page:** 4
**Page:** 1

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### Author: ![apicial-absence-2](https://avatars.discourse-cdn.com/v4/letter/a/e19b73/32.png) [@apicial-absence-2](https://community.deriv.com/u/apicial-absence-2)
#### Post date: [June 28, 2022, 3:55am UTC](https://community.deriv.com/t/i-cant-make-a-withdrawal-through-payment-agent-how-do-i-release/32711/1 "2022-06-28T03:55:58Z")

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I can’t make a withdrawal through payment agent. how do i release?

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### Author: ![Farahin\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/farahin_derivadmin/32/5512_2.png) [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)
#### Post date: [June 28, 2022, 4:45am UTC](https://community.deriv.com/t/i-cant-make-a-withdrawal-through-payment-agent-how-do-i-release/32711/2 "2022-06-28T04:45:24Z")

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Hello, @apicial-absence-2 . Thank you for posting in our Deriv Community. You may check this article for the way to withdraw via payment agent:

> [@Withdraw using Payment Agent](https://community.deriv.com/t/how-to-withdraw-using-payment-agent/28469):
>
> Hi Deriv Community Members, If you make deposits into your account via payment agents and wish to withdraw with payment agents, follow the instructions below to learn how to make the transfer. Withdraw using Payment Agent Please note that if you deposit only using a payment agent, the payment agent withdrawal option will be automatically enabled for your account. If you deposit using other payment methods, kindly refer to our article at [Payment Agent Activation](https://community.deriv.com/t/payment-agent-activation/27226) for more information. POSSIBLE…

However, if you have any other inquiries, kindly reach out to us via LiveChat for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.

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Regards,

[Deriv.com](http://deriv.com/)

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### Author: ![chabouk-acronyx-2](https://avatars.discourse-cdn.com/v4/letter/c/e19adc/32.png) [@chabouk-acronyx-2](https://community.deriv.com/u/chabouk-acronyx-2)
#### Post date: [September 26, 2024, 12:32pm UTC](https://community.deriv.com/t/i-cant-make-a-withdrawal-through-payment-agent-how-do-i-release/32711/3 "2024-09-26T12:32:09Z")

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Why am i being denied my withdrawal

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### Author: ![Sakina\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sakina_derivadmin/32/5512_2.png) [@Sakina\_derivadmin](https://community.deriv.com/u/Sakina_derivadmin)
#### Post date: [September 27, 2024, 7:56am UTC](https://community.deriv.com/t/i-cant-make-a-withdrawal-through-payment-agent-how-do-i-release/32711/4 "2024-09-27T07:56:54Z")

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Dear @chabouk-acronyx-2 we’re truly sorry for the inconvenience. To make things right, our team has already reached out to you via email to address your case. If you have any further inquiries or issues, don’t hesitate to contact us through LiveChat. We’re here to help and would be delighted to assist you further. Thank you!

> **[Help Centre | Frequently Asked Questions | Deriv](https://deriv.com/help-centre)**
>
> Have questions on your trading account, how our trading platforms work or about trading? Read our FAQ’s or contact us through Deriv live chat.