# I can't receive link verification link

**URL:** <https://community.deriv.com/t/i-cant-receive-link-verification-link/49207>\
**Category:** FAQ\
**Created:** [March 9, 2023, 8:37am UTC](https://community.deriv.com/t/i-cant-receive-link-verification-link/49207 "2023-03-09T08:37:36Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![anoraks-adverts-2](https://avatars.discourse-cdn.com/v4/letter/a/ecd19e/32.png) [@anoraks-adverts-2](https://community.deriv.com/u/anoraks-adverts-2)\
**Post date:** [March 9, 2023, 8:37am UTC](https://community.deriv.com/t/i-cant-receive-link-verification-link/49207/1 "2023-03-09T08:37:36Z")

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I wanted to withdraw, but there was no verification link in my email.  
I event tried to change my email but nothing

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**Author:** ![Sakina\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sakina_derivadmin/32/5512_2.png) [@Sakina\_derivadmin](https://community.deriv.com/u/Sakina_derivadmin)\
**Post date:** [March 9, 2023, 11:14am UTC](https://community.deriv.com/t/i-cant-receive-link-verification-link/49207/2 "2023-03-09T11:14:37Z")

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Dear Anoraks,Thank you for joining our Deriv Community. We are sorry to hear about the issue you are facing. In order to provide you with the best possible assistance and ensure the protection of your account’s data, we would require additional information. We kindly request you to please contact us via LiveChat so we can investigate the matter further and resolve any issues as quickly as possible. You can reach us at [Contact Us | Online Trading | Deriv.com](https://deriv.com/contact_us). Thank you for your cooperation.

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**Author:** ![anoraks-adverts-2](https://avatars.discourse-cdn.com/v4/letter/a/ecd19e/32.png) [@anoraks-adverts-2](https://community.deriv.com/u/anoraks-adverts-2)\
**Post date:** [March 9, 2023, 6:49pm UTC](https://community.deriv.com/t/i-cant-receive-link-verification-link/49207/3 "2023-03-09T18:49:12Z")

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Hey Anoraks  
I don’t see live chat when i click on the contact page

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**Author:** ![Deriv\_NG4](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_ng4/32/5512_2.png) [@Deriv\_NG4](https://community.deriv.com/u/Deriv_NG4)\
**Post date:** [March 10, 2023, 4:43pm UTC](https://community.deriv.com/t/i-cant-receive-link-verification-link/49207/4 "2023-03-10T16:43:12Z")

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Hello @anoraks-adverts-2, thank you for your response. Kindly refer to the below article for more information on how to use Live Chat to contact us.

> [@How to use live chat to contact us](https://community.deriv.com/t/how-to-use-live-chat-to-contact-us/43541):
>
> Hello Deriv Community, In this post, we want to provide you with information on how to use live chat. Live chat and Whatsapp are our official Customer Service channels. You can use them to contact us and be assisted by an agent in real-time. Where can I find the live chat icon? You can find the live chat icon on our webpage. If you’re logged in, you can also see it in your account. You can be assisted in languages o…