# I can't withdrawal

**URL:** <https://community.deriv.com/t/i-cant-withdrawal/4855>\
**Category:** Payments & Transactions\
**Created:** [September 11, 2020, 9:25am UTC](https://community.deriv.com/t/i-cant-withdrawal/4855 "2020-09-11T09:25:52Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![buskins-accords-2](https://avatars.discourse-cdn.com/v4/letter/b/aca169/32.png) [@buskins-accords-2](https://community.deriv.com/u/buskins-accords-2)\
**Post date:** [September 11, 2020, 9:25am UTC](https://community.deriv.com/t/i-cant-withdrawal/4855/1 "2020-09-11T09:25:52Z")

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Good day, i tried to withdraw though an agent site and after entrered all the necessary details it was bringing out \>permission denied\<

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**Author:** ![Deriv\_adminN1](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_adminn1/32/5173_2.png) [@Deriv\_adminN1](https://community.deriv.com/u/Deriv_adminN1)\
**Post date:** [January 13, 2022, 6:37am UTC](https://community.deriv.com/t/i-cant-withdrawal/4855/2 "2022-01-13T06:37:59Z")

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Hi @buskins-accords-2, in order to activate your payment agent withdrawal, you need to contact our LiveChat to assist you further.

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**Author:** ![belgium-adenota-2](https://avatars.discourse-cdn.com/v4/letter/b/90db22/32.png) [@belgium-adenota-2](https://community.deriv.com/u/belgium-adenota-2)\
**Post date:** [May 21, 2022, 8:46pm UTC](https://community.deriv.com/t/i-cant-withdrawal/4855/3 "2022-05-21T20:46:30Z")

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I also have the same problem even after accessing the live chat

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**Author:** ![Deriv\_adminN1](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_adminn1/32/5173_2.png) [@Deriv\_adminN1](https://community.deriv.com/u/Deriv_adminN1)\
**Post date:** [May 24, 2022, 5:09am UTC](https://community.deriv.com/t/i-cant-withdrawal/4855/4 "2022-05-24T05:09:08Z")

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Hi @belgium-adenota-2, thank you for posting in our Deriv Community. For better assistance and protection of your account’s data. Kindly reach out to us via LiveChat. We’ll work with you to resolve any issues as quickly as possible.