# I deposited money and it does not appear in my deriv account, but they are blocked in my bank account **URL:** \ **Category:** Payments & Transactions\ **Created:** [July 4, 2022, 12:35am UTC](https://community.deriv.com/t/i-deposited-money-and-it-does-not-appear-in-my-deriv-account-but-they-are-blocked-in-my-bank-account/32959 "2022-07-04T00:35:31Z")\ **Posts on this page:** 1\ **Showing post:** 4
**Author:** ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)\ **Post date:** [June 16, 2024, 5:24am UTC](https://community.deriv.com/t/i-deposited-money-and-it-does-not-appear-in-my-deriv-account-but-they-are-blocked-in-my-bank-account/32959/4 "2024-06-16T05:24:09Z")
Hi @astarte-airward-2, thank you for joining our community! In regards to your deposit, kindly refer to the article below: > [@Information needed for the uncredited deposit](https://community.deriv.com/t/information-needed-for-the-uncredited-deposit/55939): > > Hi Deriv Community Members, bulb [image] If your deposit is unsuccessful and your funds have been deducted from your end. No worries, you can contact us for further assistance. Before that, kindly ensure that you have all this information ready for our agents to check further on the uncredited deposit. For uncredited deposit issues, we require proper proof of transfer/deposit from your payment method provider for us to check further. Please ensure your proof of transfer included the inform… If you have any questions, please visit our Help Centre or contact us via Live Chat and WhatsApp. > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)** > > Trading platforms designed with you in mind. --- _[View the full topic](https://community.deriv.com/t/i-deposited-money-and-it-does-not-appear-in-my-deriv-account-but-they-are-blocked-in-my-bank-account/32959)._