# I had a very disappointing experience with Deriv.
**URL:** https://community.deriv.com/t/i-had-a-very-disappointing-experience-with-deriv/87693
**Category:** General Discussion
**Created:** [December 13, 2024, 2:51pm UTC](https://community.deriv.com/t/i-had-a-very-disappointing-experience-with-deriv/87693 "2024-12-13T14:51:46Z")
**Posts on this page:** 4
**Page:** 1
### Author:  [@alkalic-alchimy-2](https://community.deriv.com/u/alkalic-alchimy-2)
#### Post date: [December 13, 2024, 2:51pm UTC](https://community.deriv.com/t/i-had-a-very-disappointing-experience-with-deriv/87693/1 "2024-12-13T14:51:47Z")
I had a very disappointing experience with Deriv. I was using their automated trading bot, and it seemed like whenever I was making a profit, the bot would stop automatically, causing me to lose money. This behavior made me lose trust in the platform, and I believe the system is unreliable and manipulative.
I requested a refund, but instead of receiving any help, they only provided me with a ticket number. The response was vague and unhelpful, and they didn’t resolve my issue. It felt like they were just trying to avoid taking responsibility for the losses I suffered.
I strongly advise others to be cautious before using Deriv, as they seem more interested in taking your money than actually offering a trustworthy service.
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### Author:  [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)
#### Post date: [December 17, 2024, 8:13am UTC](https://community.deriv.com/t/i-had-a-very-disappointing-experience-with-deriv/87693/2 "2024-12-17T08:13:31Z")
Hi, @alkalic-alchimy-2 . Thank you for posting on our community. Upon further checking your account, we noticed the respective team has responded to you via email with Ticket ID: YID9WT. We recommend you refer to the email sent to you for more clarification.
We hope the above information is helpful. Thank you.
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### Author:  [@alkalic-alchimy-2](https://community.deriv.com/u/alkalic-alchimy-2)
#### Post date: [December 17, 2024, 12:25pm UTC](https://community.deriv.com/t/i-had-a-very-disappointing-experience-with-deriv/87693/3 "2024-12-17T12:25:05Z")
No still pending my refund is unfair
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### Author:  [@alkalic-alchimy-2](https://community.deriv.com/u/alkalic-alchimy-2)
#### Post date: [December 17, 2024, 12:25pm UTC](https://community.deriv.com/t/i-had-a-very-disappointing-experience-with-deriv/87693/4 "2024-12-17T12:25:37Z")
Derive stiling our money for nothing