# I have submitted the bank statement for my address verification and it has taken more than one week still pending i can't trade

**URL:** <https://community.deriv.com/t/i-have-submitted-the-bank-statement-for-my-address-verification-and-it-has-taken-more-than-one-week-still-pending-i-cant-trade/38660>\
**Category:** FAQ\
**Created:** [October 31, 2022, 8:45am UTC](https://community.deriv.com/t/i-have-submitted-the-bank-statement-for-my-address-verification-and-it-has-taken-more-than-one-week-still-pending-i-cant-trade/38660 "2022-10-31T08:45:28Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![George3](https://avatars.discourse-cdn.com/v4/letter/g/51bf81/32.png) [@George3](https://community.deriv.com/u/George3)\
**Post date:** [October 31, 2022, 8:45am UTC](https://community.deriv.com/t/i-have-submitted-the-bank-statement-for-my-address-verification-and-it-has-taken-more-than-one-week-still-pending-i-cant-trade/38660/1 "2022-10-31T08:45:28Z")

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I have submitted the bank statement for my address verification and it has taken more than one week still pending i can’t trade

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**Author:** ![Sakina\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sakina_derivadmin/32/5512_2.png) [@Sakina\_derivadmin](https://community.deriv.com/u/Sakina_derivadmin)\
**Post date:** [October 31, 2022, 11:08am UTC](https://community.deriv.com/t/i-have-submitted-the-bank-statement-for-my-address-verification-and-it-has-taken-more-than-one-week-still-pending-i-cant-trade/38660/2 "2022-10-31T11:08:02Z")

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Dear George3, we regret to note this. However, we would need to check further on your issue. Therefore, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.  
[Contact Us | Online Trading |](https://deriv.com/contact_us/)[Deriv.com](http://deriv.com/)[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/)  
Regards,  
[Deriv.com](http://deriv.com/)