# I need to authentic my account but the limit exceeded
**URL:** https://community.deriv.com/t/i-need-to-authentic-my-account-but-the-limit-exceeded/17691
**Category:** Account Verification
**Created:** [September 18, 2021, 7:52am UTC](https://community.deriv.com/t/i-need-to-authentic-my-account-but-the-limit-exceeded/17691 "2021-09-18T07:52:42Z")
**Posts on this page:** 11
**Page:** 1
### Author:  [@bodikin-acrilan-2](https://community.deriv.com/u/bodikin-acrilan-2)
#### Post date: [September 18, 2021, 7:52am UTC](https://community.deriv.com/t/i-need-to-authentic-my-account-but-the-limit-exceeded/17691/1 "2021-09-18T07:52:42Z")
I need to authentic my acco
unt but the limit exceeded
---
### Author:  [@boaties-acridly-2](https://community.deriv.com/u/boaties-acridly-2)
#### Post date: [September 21, 2021, 5:48pm UTC](https://community.deriv.com/t/i-need-to-authentic-my-account-but-the-limit-exceeded/17691/2 "2021-09-21T17:48:01Z")
Please I have been trying to verify my identity but they said I have exceeded my limit to upload my identity card, please I need help so I can be able to buy usd to fund my account
---
### Author:  [@boaties-acridly-2](https://community.deriv.com/u/boaties-acridly-2)
#### Post date: [September 22, 2021, 9:45pm UTC](https://community.deriv.com/t/i-need-to-authentic-my-account-but-the-limit-exceeded/17691/4 "2021-09-22T21:45:11Z")
Please help to verify my account
---
### Author:  [@byerite-acrisia-2](https://community.deriv.com/u/byerite-acrisia-2)
#### Post date: [September 23, 2021, 7:37am UTC](https://community.deriv.com/t/i-need-to-authentic-my-account-but-the-limit-exceeded/17691/6 "2021-09-23T07:37:51Z")
this error is coming to help me
---
### Author:  [@acritan-abluent-2](https://community.deriv.com/u/acritan-abluent-2)
#### Post date: [September 24, 2021, 8:15pm UTC](https://community.deriv.com/t/i-need-to-authentic-my-account-but-the-limit-exceeded/17691/8 "2021-09-24T20:15:46Z")
@boaties-acridly-2 , Once you have reached your limit to upload your documents, the next thing to do is to contact customer care via live chat and you will be told the mail address to send your docs to.
Don’t upload your documents here. It’s not good. It won’t be verified here.
---
### Author:  [@abysmal-abscind-2](https://community.deriv.com/u/abysmal-abscind-2)
#### Post date: [October 30, 2021, 6:04pm UTC](https://community.deriv.com/t/i-need-to-authentic-my-account-but-the-limit-exceeded/17691/9 "2021-10-30T18:04:09Z")
Je suis dans le cas avec celle du dessus pour l’authentification de mon compte j’ai besoin de l’adresse e-mail pour envoyer les documents
---
### Author:  [@acritan-abluent-2](https://community.deriv.com/u/acritan-abluent-2)
#### Post date: [October 31, 2021, 10:07am UTC](https://community.deriv.com/t/i-need-to-authentic-my-account-but-the-limit-exceeded/17691/10 "2021-10-31T10:07:16Z")
@abysmal-abscind-2 ,. Vous ne pouvez pas obtenir l’adresse e-mail ici. Suivez les instructions ci-dessus et obtenez-le à partir de deriv.
---
### Author:  [@Paula](https://community.deriv.com/u/Paula)
#### Post date: [January 7, 2022, 2:52pm UTC](https://community.deriv.com/t/i-need-to-authentic-my-account-but-the-limit-exceeded/17691/11 "2022-01-07T14:52:47Z")
Hi [bodikin-acrilan-2](https://community.deriv.com/u/bodikin-acrilan-2),
Please, for better assistance and protection of your account’s data, kindly reach out to us via LiveChat. We will assist you to verify your account as soon as possible.
Thank you!
---
### Author:  [@Paula](https://community.deriv.com/u/Paula)
#### Post date: [January 7, 2022, 2:54pm UTC](https://community.deriv.com/t/i-need-to-authentic-my-account-but-the-limit-exceeded/17691/12 "2022-01-07T14:54:05Z")
Hi [boaties-acridly-2](https://community.deriv.com/u/boaties-acridly-2),
Kindly refer to the response below. Thank you!
> [@I need to authentic my account but the limit exceeded](https://community.deriv.com/t/i-need-to-authentic-my-account-but-the-limit-exceeded/17691/11):
>
> Hi [bodikin-acrilan-2](https://community.deriv.com/u/bodikin-acrilan-2), Please, for better assistance and protection of your account’s data, kindly reach out to us via LiveChat. We will assist you to verify your account as soon as possible. Thank you!
---
### Author:  [@Paula](https://community.deriv.com/u/Paula)
#### Post date: [January 7, 2022, 2:55pm UTC](https://community.deriv.com/t/i-need-to-authentic-my-account-but-the-limit-exceeded/17691/13 "2022-01-07T14:55:28Z")
Hi [byerite-acrisia-2](https://community.deriv.com/u/byerite-acrisia-2),
Kindly refer to the response below. Thank you!
> [@I need to authentic my account but the limit exceeded](https://community.deriv.com/t/i-need-to-authentic-my-account-but-the-limit-exceeded/17691/11):
>
> Hi [bodikin-acrilan-2](https://community.deriv.com/u/bodikin-acrilan-2), Please, for better assistance and protection of your account’s data, kindly reach out to us via LiveChat. We will assist you to verify your account as soon as possible. Thank you!
---
### Author:  [@Paula](https://community.deriv.com/u/Paula)
#### Post date: [January 7, 2022, 2:58pm UTC](https://community.deriv.com/t/i-need-to-authentic-my-account-but-the-limit-exceeded/17691/14 "2022-01-07T14:58:08Z")
Bonjour [abysmal-abscind-2](https://community.deriv.com/u/abysmal-abscind-2),
Pour une meilleure assistance et protection des données de votre compte, veuillez nous contacter via LiveChat. Nous travaillerons avec vous pour résoudre tout problème le plus rapidement possible. Merci !