# I want to change my withdrawal payment method **URL:** \ **Category:** Payments & Transactions\ **Created:** [March 15, 2023, 12:57pm UTC](https://community.deriv.com/t/i-want-to-change-my-withdrawal-payment-method/49873 "2023-03-15T12:57:09Z")\ **Posts on this page:** 16\ **Page:** 1
**Author:** ![bonnwis-adoulie-2](https://avatars.discourse-cdn.com/v4/letter/b/a88e4f/32.png) [@bonnwis-adoulie-2](https://community.deriv.com/u/bonnwis-adoulie-2)\ **Post date:** [March 15, 2023, 12:57pm UTC](https://community.deriv.com/t/i-want-to-change-my-withdrawal-payment-method/49873/1 "2023-03-15T12:57:09Z")
Please I can’t withdraw through LTC, I have been withdrawing and depositing in my account through P2P and it has been banned in my country **Nigeria**. please help me out on how I can withdraw? ---
**Author:** ![Paola](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/paola/32/5512_2.png) [@Paola](https://community.deriv.com/u/Paola)\ **Post date:** [March 15, 2023, 1:00pm UTC](https://community.deriv.com/t/i-want-to-change-my-withdrawal-payment-method/49873/2 "2023-03-15T13:00:32Z")
Hi @bonnwis-adoulie-2 , Thank you for joining the community and for leaving us a comment. We are truly sorry to hear that you are facing such an issue with the withdrawal of funds. For better protection of your account’s data, you may reach out to our Customer Support team which is available 24/7 via the Live Chat. We will work with you to resolve any issue as quickly as possible. Thank you. > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/?_ga=2.106390916.642037255.1658038153-229419718.1657601894)** > > Trading platforms designed with you in mind. ---
**Author:** ![bonnwis-adoulie-2](https://avatars.discourse-cdn.com/v4/letter/b/a88e4f/32.png) [@bonnwis-adoulie-2](https://community.deriv.com/u/bonnwis-adoulie-2)\ **Post date:** [March 15, 2023, 2:55pm UTC](https://community.deriv.com/t/i-want-to-change-my-withdrawal-payment-method/49873/3 "2023-03-15T14:55:55Z")
Your live chat is not working who do I talk to please? ---
**Author:** ![bonnwis-adoulie-2](https://avatars.discourse-cdn.com/v4/letter/b/a88e4f/32.png) [@bonnwis-adoulie-2](https://community.deriv.com/u/bonnwis-adoulie-2)\ **Post date:** [March 15, 2023, 2:59pm UTC](https://community.deriv.com/t/i-want-to-change-my-withdrawal-payment-method/49873/5 "2023-03-15T14:59:26Z")
![Screenshot_20230315-123627](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/b/b3f612370f858021ee4f2b47ad335f201cc853c1.jpeg) ---
**Author:** ![bonnwis-adoulie-2](https://avatars.discourse-cdn.com/v4/letter/b/a88e4f/32.png) [@bonnwis-adoulie-2](https://community.deriv.com/u/bonnwis-adoulie-2)\ **Post date:** [March 15, 2023, 3:54pm UTC](https://community.deriv.com/t/i-want-to-change-my-withdrawal-payment-method/49873/6 "2023-03-15T15:54:48Z")
The live chat isn’t working for me…I’ve been trying to make contact since but it’s not working. Please help ---
**Author:** ![Paola](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/paola/32/5512_2.png) [@Paola](https://community.deriv.com/u/Paola)\ **Post date:** [March 15, 2023, 5:34pm UTC](https://community.deriv.com/t/i-want-to-change-my-withdrawal-payment-method/49873/7 "2023-03-15T17:34:57Z")
Hello @bonnwis-adoulie-2 , We are truly sorry to hear that you are facing an issue reaching our customer support via Live chat. Pertaining to your withdrawal issue, please note that you can use any method available to you in your cashier deposit tab for withdrawal. However, since you mentioned that you were using p2p which is no longer available in your region and that you can not withdraw via LTC, you will be required to make a prior deposit with the method of your choice so that it will be available to you for withdrawal as well. Should you have any more inquiries about this, kindly please contact us on the Live chat via the link below. Thank you. > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/?_ga=2.106390916.642037255.1658038153-229419718.1657601894)** > > Trading platforms designed with you in mind. ---
**Author:** ![altaite-aeneous-2](https://avatars.discourse-cdn.com/v4/letter/a/6f9a4e/32.png) [@altaite-aeneous-2](https://community.deriv.com/u/altaite-aeneous-2)\ **Post date:** [March 20, 2023, 6:12am UTC](https://community.deriv.com/t/i-want-to-change-my-withdrawal-payment-method/49873/8 "2023-03-20T06:12:00Z")
Yes sir i really want to withdraw through the litcoin but this is what is show me that i should contact the live chat what should i do now please ---
**Author:** ![altaite-aeneous-2](https://avatars.discourse-cdn.com/v4/letter/a/6f9a4e/32.png) [@altaite-aeneous-2](https://community.deriv.com/u/altaite-aeneous-2)\ **Post date:** [March 20, 2023, 6:14am UTC](https://community.deriv.com/t/i-want-to-change-my-withdrawal-payment-method/49873/9 "2023-03-20T06:14:39Z")
But still yet i cant withdraw help me out please ---
**Author:** ![Deriv\_adminN1](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_adminn1/32/5173_2.png) [@Deriv\_adminN1](https://community.deriv.com/u/Deriv_adminN1)\ **Post date:** [March 21, 2023, 5:58am UTC](https://community.deriv.com/t/i-want-to-change-my-withdrawal-payment-method/49873/10 "2023-03-21T05:58:06Z")
Hi @altaite-aeneous-2, we regret to note this. Kindly contact us via LiveChat for further assistance as we require to check your account before we can advise you on anything. > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/)** > > Trading platforms designed with you in mind. ---
**Author:** ![adagios-acaroid-2](https://avatars.discourse-cdn.com/v4/letter/a/ce73a5/32.png) [@adagios-acaroid-2](https://community.deriv.com/u/adagios-acaroid-2)\ **Post date:** [April 13, 2023, 1:34pm UTC](https://community.deriv.com/t/i-want-to-change-my-withdrawal-payment-method/49873/11 "2023-04-13T13:34:19Z")
porfavor quiero retirar mis fondos mediante SKRILL pero me sale cuenta esta registrada con otro usuario. ---
**Author:** ![Deriv\_adminN1](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_adminn1/32/5173_2.png) [@Deriv\_adminN1](https://community.deriv.com/u/Deriv_adminN1)\ **Post date:** [April 14, 2023, 2:56am UTC](https://community.deriv.com/t/i-want-to-change-my-withdrawal-payment-method/49873/12 "2023-04-14T02:56:09Z")
Hola @adagios-acaroid-2, tenga en cuenta que no puede utilizar la billetera electrónica de otro usuario para retirar fondos de su cuenta. Por lo tanto, comuníquese con nosotros a través de LiveChat para obtener una mejor asistencia. > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/)** > > Trading platforms designed with you in mind. ---
**Author:** ![apogamy-agreing-2](https://avatars.discourse-cdn.com/v4/letter/a/ed655f/32.png) [@apogamy-agreing-2](https://community.deriv.com/u/apogamy-agreing-2)\ **Post date:** [April 22, 2024, 2:09pm UTC](https://community.deriv.com/t/i-want-to-change-my-withdrawal-payment-method/49873/13 "2024-04-22T14:09:00Z")
I used Visa as payment method, but my account was closed and i made deposits with payment agents. can visa removed as my payment method and use payment agent ---
**Author:** ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)\ **Post date:** [April 23, 2024, 3:38am UTC](https://community.deriv.com/t/i-want-to-change-my-withdrawal-payment-method/49873/14 "2024-04-23T03:38:14Z")
Hi @apogamy-agreing-2, thank you for joining our community. In regards to your issue, kindly refer to this article for more information: > [@My credit/debit card is blocked/canceled/stolen/lost](https://community.deriv.com/t/my-credit-debit-card-is-blocked-canceled-stolen-lost/26716): > > Hi Deriv Community Members, [image] If your credit/debit card has been blocked/canceled/stolen/lost, kindly provide us with a proof of card closure letter issued by your bank via LiveChat and make sure that the letter is notarized by your bank for further assistance. Once we have verified your card closure letter, kindly proceed to make a new deposit using the newly replaced card, in order to register it on your profile for future withdrawals. Please take into account that we do not support … Once you have provided the requested document to the email we have sent you, we will assist you further. If you have any further inquiries or issues, don’t hesitate to contact us through LiveChat. We’re here to help and would be delighted to assist you further. Thank you! > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)** > > Trading platforms designed with you in mind. ---
**Author:** ![apogamy-agreing-2](https://avatars.discourse-cdn.com/v4/letter/a/ed655f/32.png) [@apogamy-agreing-2](https://community.deriv.com/u/apogamy-agreing-2)\ **Post date:** [April 23, 2024, 5:01am UTC](https://community.deriv.com/t/i-want-to-change-my-withdrawal-payment-method/49873/15 "2024-04-23T05:01:20Z")
If i could not access the closure letter from the bank, what could be the alternative way, im really stuck ---
**Author:** ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)\ **Post date:** [April 23, 2024, 8:36am UTC](https://community.deriv.com/t/i-want-to-change-my-withdrawal-payment-method/49873/16 "2024-04-23T08:36:28Z")
Hello @apogamy-agreing-2 , we’re truly sorry for the inconvenience. To make things right, our team has already reached out to you via email to address your case. If you have any further inquiries or issues, don’t hesitate to contact us through LiveChat. We’re here to help and would be delighted to assist you further. Thank you! > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)** > > Trading platforms designed with you in mind. ---
**Author:** ![apogamy-agreing-2](https://avatars.discourse-cdn.com/v4/letter/a/ed655f/32.png) [@apogamy-agreing-2](https://community.deriv.com/u/apogamy-agreing-2)\ **Post date:** [April 23, 2024, 9:50am UTC](https://community.deriv.com/t/i-want-to-change-my-withdrawal-payment-method/49873/17 "2024-04-23T09:50:44Z")
I want to withdraw using payment agent, i twicely deposit using it can it be my alternative payment method