# I was debited twice but shown a single debit receipt..yet not credited in my deriv account???

**URL:** <https://community.deriv.com/t/i-was-debited-twice-but-shown-a-single-debit-receipt-yet-not-credited-in-my-deriv-account/20963>\
**Category:** Payments & Transactions\
**Created:** [October 21, 2021, 5:26am UTC](https://community.deriv.com/t/i-was-debited-twice-but-shown-a-single-debit-receipt-yet-not-credited-in-my-deriv-account/20963 "2021-10-21T05:26:19Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![abluted-acrasia-2](https://avatars.discourse-cdn.com/v4/letter/a/b487fb/32.png) [@abluted-acrasia-2](https://community.deriv.com/u/abluted-acrasia-2)\
**Post date:** [October 21, 2021, 5:26am UTC](https://community.deriv.com/t/i-was-debited-twice-but-shown-a-single-debit-receipt-yet-not-credited-in-my-deriv-account/20963/1 "2021-10-21T05:26:19Z")

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I made a deposit request of $40 and I was debited for the exact equivalent in Naira, yet, all I saw was a $20 debit alert from my bank and I wasn’t credited neither into my bank account or my deriv(binary) account.

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**Author:** ![acritan-abluent-2](https://avatars.discourse-cdn.com/v4/letter/a/e9c0ed/32.png) [@acritan-abluent-2](https://community.deriv.com/u/acritan-abluent-2)\
**Post date:** [October 21, 2021, 6:03am UTC](https://community.deriv.com/t/i-was-debited-twice-but-shown-a-single-debit-receipt-yet-not-credited-in-my-deriv-account/20963/2 "2021-10-21T06:03:59Z")

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@abluted-acrasia-2 ,. What method of deposit did you use?

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**Author:** ![abluted-acrasia-2](https://avatars.discourse-cdn.com/v4/letter/a/b487fb/32.png) [@abluted-acrasia-2](https://community.deriv.com/u/abluted-acrasia-2)\
**Post date:** [October 21, 2021, 11:12am UTC](https://community.deriv.com/t/i-was-debited-twice-but-shown-a-single-debit-receipt-yet-not-credited-in-my-deriv-account/20963/3 "2021-10-21T11:12:54Z")

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Bank Debit card deposit

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**Author:** ![acritan-abluent-2](https://avatars.discourse-cdn.com/v4/letter/a/e9c0ed/32.png) [@acritan-abluent-2](https://community.deriv.com/u/acritan-abluent-2)\
**Post date:** [October 21, 2021, 11:15am UTC](https://community.deriv.com/t/i-was-debited-twice-but-shown-a-single-debit-receipt-yet-not-credited-in-my-deriv-account/20963/4 "2021-10-21T11:15:52Z")

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@abluted-acrasia-2 ,. Have you informed your bank?  
Since you are sure that it was $40 you initiated, then contact your bank to confirm if the payment went through.

Also check the rate at which the exchange took place.