# I was on a trade on 7th of August and every thing frozed. My account was wiped out. Please I need a refund of my money
**URL:** https://community.deriv.com/t/i-was-on-a-trade-on-7th-of-august-and-every-thing-frozed-my-account-was-wiped-out-please-i-need-a-refund-of-my-money/2222
**Category:** General Discussion
**Created:** [August 10, 2020, 9:06pm UTC](https://community.deriv.com/t/i-was-on-a-trade-on-7th-of-august-and-every-thing-frozed-my-account-was-wiped-out-please-i-need-a-refund-of-my-money/2222 "2020-08-10T21:06:19Z")
**Posts on this page:** 6
**Page:** 1
### Author:  [@auricle-accinge-2](https://community.deriv.com/u/auricle-accinge-2)
#### Post date: [August 10, 2020, 9:06pm UTC](https://community.deriv.com/t/i-was-on-a-trade-on-7th-of-august-and-every-thing-frozed-my-account-was-wiped-out-please-i-need-a-refund-of-my-money/2222/1 "2020-08-10T21:06:19Z")
I was on a trade on 7th of August and every thing frozed. My account was wiped out. Please I need a refund of my money
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### Author:  [@amuzzle-affirms-2](https://community.deriv.com/u/amuzzle-affirms-2)
#### Post date: [May 17, 2024, 6:43pm UTC](https://community.deriv.com/t/i-was-on-a-trade-on-7th-of-august-and-every-thing-frozed-my-account-was-wiped-out-please-i-need-a-refund-of-my-money/2222/2 "2024-05-17T18:43:01Z")
Pls derive help me to refund my miney am treading any timebut am not withdraw one time 😭😭😭😭all my money gone now idont have food am not feeling find iwant to go hospital bot now idont have money my money all am us for derive pls derive help me to refund my money pls:pray:😭
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### Author:  [@Paola](https://community.deriv.com/u/Paola)
#### Post date: [May 21, 2024, 12:59pm UTC](https://community.deriv.com/t/i-was-on-a-trade-on-7th-of-august-and-every-thing-frozed-my-account-was-wiped-out-please-i-need-a-refund-of-my-money/2222/3 "2024-05-21T12:59:05Z")
Dear @amuzzle-affirms-2 ,
Thank you for joining the community! We regret to note this. However, we would need to check further on your issue. Therefore, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data.
We’ll work with you to resolve any issues as quickly as possible.
> **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)**
>
> Trading platforms designed with you in mind.
---
### Author:  [@amuzzle-affirms-2](https://community.deriv.com/u/amuzzle-affirms-2)
#### Post date: [May 21, 2024, 10:34pm UTC](https://community.deriv.com/t/i-was-on-a-trade-on-7th-of-august-and-every-thing-frozed-my-account-was-wiped-out-please-i-need-a-refund-of-my-money/2222/4 "2024-05-21T22:34:06Z")
My ID. CR6737234
Pls refund all my fund iloss it pls help
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### Author:  [@Sakina\_derivadmin](https://community.deriv.com/u/Sakina_derivadmin)
#### Post date: [May 22, 2024, 4:37am UTC](https://community.deriv.com/t/i-was-on-a-trade-on-7th-of-august-and-every-thing-frozed-my-account-was-wiped-out-please-i-need-a-refund-of-my-money/2222/5 "2024-05-22T04:37:19Z")
Hi @amuzzle-affirms-2 we’re sorry to hear that your experience was not up to standards.
We appreciated your given opportunity for us to investigate your feedback further and be assured that our team has reached out to you via email for more information.
Sincerely,
Team Deriv
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### Author:  [@amuzzle-affirms-2](https://community.deriv.com/u/amuzzle-affirms-2)
#### Post date: [May 22, 2024, 5:35am UTC](https://community.deriv.com/t/i-was-on-a-trade-on-7th-of-august-and-every-thing-frozed-my-account-was-wiped-out-please-i-need-a-refund-of-my-money/2222/6 "2024-05-22T05:35:47Z")
🙏
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