# Identify document option is unable
**URL:** https://community.deriv.com/t/identify-document-option-is-unable/11971
**Category:** Accounts
**Created:** [July 3, 2021, 2:14pm UTC](https://community.deriv.com/t/identify-document-option-is-unable/11971 "2021-07-03T14:14:11Z")
**Posts on this page:** 13
**Page:** 1
### Author:  [@alodial-advance-1](https://community.deriv.com/u/alodial-advance-1)
#### Post date: [July 3, 2021, 2:14pm UTC](https://community.deriv.com/t/identify-document-option-is-unable/11971/1 "2021-07-03T14:14:11Z")
After creating account, I want to identify my documents but the option is not working??
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### Author:  [@belfast-acreage-2](https://community.deriv.com/u/belfast-acreage-2)
#### Post date: [October 12, 2021, 5:55am UTC](https://community.deriv.com/t/identify-document-option-is-unable/11971/2 "2021-10-12T05:55:26Z")
Please l am unable to edit my DP2P profile
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### Author:  [@bunnias-accords-2](https://community.deriv.com/u/bunnias-accords-2)
#### Post date: [October 12, 2021, 1:00pm UTC](https://community.deriv.com/t/identify-document-option-is-unable/11971/3 "2021-10-12T13:00:45Z")
My account is been blocked
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### Author:  [@bumbler-acquiet-2](https://community.deriv.com/u/bumbler-acquiet-2)
#### Post date: [October 17, 2021, 6:02pm UTC](https://community.deriv.com/t/identify-document-option-is-unable/11971/4 "2021-10-17T18:02:18Z")
Somebody please help me verify my identity in order to be able to deposit via zingpayðŸ˜
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### Author:  [@alebush-acronyx-2](https://community.deriv.com/u/alebush-acronyx-2)
#### Post date: [October 19, 2021, 8:20am UTC](https://community.deriv.com/t/identify-document-option-is-unable/11971/5 "2021-10-19T08:20:56Z")
my identity is blocked someone help me open it
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### Author:  [@clauber-acnodes-2](https://community.deriv.com/u/clauber-acnodes-2)
#### Post date: [November 7, 2021, 8:39am UTC](https://community.deriv.com/t/identify-document-option-is-unable/11971/6 "2021-11-07T08:39:07Z")
Can somebody help me, too.
I sent my documents but no response.
I used to deposit via Zingpay, now my proof of address is no yet verified but I sent it to.
1-3 days turned to 1-12 days…
Can you help me ?
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### Author:  [@Paula](https://community.deriv.com/u/Paula)
#### Post date: [January 5, 2022, 4:44pm UTC](https://community.deriv.com/t/identify-document-option-is-unable/11971/7 "2022-01-05T16:44:22Z")
Hi [alodial-advance-1](https://community.deriv.com/u/alodial-advance-1),
Please, note that authentication is usually not required, but for some cases, you’ll need to complete identity and address verification. Kindly reach out to us via LiveChat and we will assist you to check if your account needs to be authenticated.
We hope this message finds you well. Thank you!
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### Author:  [@Paula](https://community.deriv.com/u/Paula)
#### Post date: [January 5, 2022, 4:45pm UTC](https://community.deriv.com/t/identify-document-option-is-unable/11971/8 "2022-01-05T16:45:47Z")
Hi [belfast-acreage-2](https://community.deriv.com/u/belfast-acreage-2), please, for better assistance and protection of your account’s data, kindly reach out to us via LiveChat. We’ll work with you to resolve any issues as quickly as possible.
Thank you!
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### Author:  [@Paula](https://community.deriv.com/u/Paula)
#### Post date: [January 5, 2022, 5:02pm UTC](https://community.deriv.com/t/identify-document-option-is-unable/11971/9 "2022-01-05T17:02:32Z")
Hi [bunnias-accords-2](https://community.deriv.com/u/bunnias-accords-2),
Please, for better assistance and protection of your account’s data, kindly reach out to us via LiveChat. We’ll work with you to resolve your issues as quickly as possible.
Thank you!
---
### Author:  [@Paula](https://community.deriv.com/u/Paula)
#### Post date: [January 6, 2022, 2:14pm UTC](https://community.deriv.com/t/identify-document-option-is-unable/11971/10 "2022-01-06T14:14:33Z")
Hi [bumbler-acquiet-2](https://community.deriv.com/u/bumbler-acquiet-2),
Kindly refer to the response below. Thank you!
> [@Identify document option is unable](https://community.deriv.com/t/identify-document-option-is-unable/11971/9):
>
> Hi [bunnias-accords-2](https://community.deriv.com/u/bunnias-accords-2), Please, for better assistance and protection of your account’s data, kindly reach out to us via LiveChat. We’ll work with you to resolve your issues as quickly as possible. Thank you!
---
### Author:  [@Paula](https://community.deriv.com/u/Paula)
#### Post date: [January 6, 2022, 2:15pm UTC](https://community.deriv.com/t/identify-document-option-is-unable/11971/11 "2022-01-06T14:15:15Z")
Hi [alebush-acronyx-2](https://community.deriv.com/u/alebush-acronyx-2),
Kindly refer to the response below. Thank you!
> [@Identify document option is unable](https://community.deriv.com/t/identify-document-option-is-unable/11971/9):
>
> Hi [bunnias-accords-2](https://community.deriv.com/u/bunnias-accords-2), Please, for better assistance and protection of your account’s data, kindly reach out to us via LiveChat. We’ll work with you to resolve your issues as quickly as possible. Thank you!
---
### Author:  [@Paula](https://community.deriv.com/u/Paula)
#### Post date: [January 6, 2022, 2:16pm UTC](https://community.deriv.com/t/identify-document-option-is-unable/11971/12 "2022-01-06T14:16:35Z")
Hi [clauber-acnodes-2](https://community.deriv.com/u/clauber-acnodes-2),
Kindly refer to the response below. Thank you!
> [@Identify document option is unable](https://community.deriv.com/t/identify-document-option-is-unable/11971/9):
>
> Hi [bunnias-accords-2](https://community.deriv.com/u/bunnias-accords-2), Please, for better assistance and protection of your account’s data, kindly reach out to us via LiveChat. We’ll work with you to resolve your issues as quickly as possible. Thank you!
---
### Author:  [@amongst-accompt-2](https://community.deriv.com/u/amongst-accompt-2)
#### Post date: [April 29, 2022, 7:44pm UTC](https://community.deriv.com/t/identify-document-option-is-unable/11971/13 "2022-04-29T19:44:50Z")
KINDLY ASSIST ME WITH PROOF VERICATION