# Identify document option is unable

**URL:** https://community.deriv.com/t/identify-document-option-is-unable/11971
**Category:** Accounts
**Created:** [July 3, 2021, 2:14pm UTC](https://community.deriv.com/t/identify-document-option-is-unable/11971 "2021-07-03T14:14:11Z")
**Posts on this page:** 1
**Showing post:** 9

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### Author: ![Paula](https://avatars.discourse-cdn.com/v4/letter/p/8e8cbc/32.png) [@Paula](https://community.deriv.com/u/Paula)
#### Post date: [January 5, 2022, 5:02pm UTC](https://community.deriv.com/t/identify-document-option-is-unable/11971/9 "2022-01-05T17:02:32Z")

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Hi [bunnias-accords-2](https://community.deriv.com/u/bunnias-accords-2),  
Please, for better assistance and protection of your account’s data, kindly reach out to us via LiveChat. We’ll work with you to resolve your issues as quickly as possible.  
Thank you!

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_[View the full topic](https://community.deriv.com/t/identify-document-option-is-unable/11971)._