# Identity verification **URL:** \ **Category:** General Discussion\ **Created:** [October 3, 2021, 3:06pm UTC](https://community.deriv.com/t/identity-verification/19060 "2021-10-03T15:06:35Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![chavish-accited-2](https://avatars.discourse-cdn.com/v4/letter/c/d78d45/32.png) [@chavish-accited-2](https://community.deriv.com/u/chavish-accited-2)\ **Post date:** [October 3, 2021, 3:06pm UTC](https://community.deriv.com/t/identity-verification/19060/1 "2021-10-03T15:06:35Z")
How do I verify my identity in order to deposit via ZingPay? ---
**Author:** ![acritan-abluent-2](https://avatars.discourse-cdn.com/v4/letter/a/e9c0ed/32.png) [@acritan-abluent-2](https://community.deriv.com/u/acritan-abluent-2)\ **Post date:** [October 3, 2021, 7:53pm UTC](https://community.deriv.com/t/identity-verification/19060/2 "2021-10-03T19:53:51Z")
@chavish-accited-2 , Your I.D and your proof of address is required. Have you uploaded them? ---
**Author:** ![adjoins-acremen-2](https://avatars.discourse-cdn.com/v4/letter/a/97f17d/32.png) [@adjoins-acremen-2](https://community.deriv.com/u/adjoins-acremen-2)\ **Post date:** [October 4, 2021, 7:56am UTC](https://community.deriv.com/t/identity-verification/19060/3 "2021-10-04T07:56:12Z")
How can one upload the required documents? ---
**Author:** ![acritan-abluent-2](https://avatars.discourse-cdn.com/v4/letter/a/e9c0ed/32.png) [@acritan-abluent-2](https://community.deriv.com/u/acritan-abluent-2)\ **Post date:** [October 4, 2021, 9:31am UTC](https://community.deriv.com/t/identity-verification/19060/4 "2021-10-04T09:31:20Z")
@adjoins-acremen-2 , Go to deriv website on your phone or pc, but am explaining base on phone now. Click on the 3 lines at the top left corner and a column will shoot out. Click on “Account settings” Then when the settings page opens, you will see verification there. Under verification, you will see " proof of identity" and “proof of address”. Click on each of them and upload the required documents for each of them. Then wait patiently for it to be looked into. Now, be warned, do not upload an expired I.D. Make sure that the names you used to register on deriv matches exactly with what is on your i.d card. Also make sure that the address on your deriv account matches what is on your proof of address bill. Good luck. ---
**Author:** ![ambries-acridyl-2](https://avatars.discourse-cdn.com/v4/letter/a/bbce88/32.png) [@ambries-acridyl-2](https://community.deriv.com/u/ambries-acridyl-2)\ **Post date:** [October 4, 2021, 10:03am UTC](https://community.deriv.com/t/identity-verification/19060/5 "2021-10-04T10:03:41Z")
Hi [ambries-acridyl-2](https://community.deriv.com/u/ambries-acridyl-2), Please, we would like to inform you that we have removed the screenshot you posted in the comment for security purposes. kindly reach out to us via LiveChat if you need any other assistance. Thank you! ---
**Author:** ![acritan-abluent-2](https://avatars.discourse-cdn.com/v4/letter/a/e9c0ed/32.png) [@acritan-abluent-2](https://community.deriv.com/u/acritan-abluent-2)\ **Post date:** [October 4, 2021, 10:27am UTC](https://community.deriv.com/t/identity-verification/19060/6 "2021-10-04T10:27:07Z")
@ambries-acridyl-2 , you are not allowed to upload any documents here. Follow the instructions above as explained and upload your documents. ---
**Author:** ![blunged-acantha-2](https://avatars.discourse-cdn.com/v4/letter/b/ed8c4c/32.png) [@blunged-acantha-2](https://community.deriv.com/u/blunged-acantha-2)\ **Post date:** [October 4, 2021, 3:28pm UTC](https://community.deriv.com/t/identity-verification/19060/7 "2021-10-04T15:28:23Z")
I do not see account settings ---
**Author:** ![acritan-abluent-2](https://avatars.discourse-cdn.com/v4/letter/a/e9c0ed/32.png) [@acritan-abluent-2](https://community.deriv.com/u/acritan-abluent-2)\ **Post date:** [October 4, 2021, 5:48pm UTC](https://community.deriv.com/t/identity-verification/19060/8 "2021-10-04T17:48:46Z")
@blunged-acantha-2 , Take a look at the snapshot I attached below. See the place I put icons. That is the “account settings” that you will click. ![IMG_20211004_170311](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/8/8144051c921b9f582bb6575e00928f8012d36630.jpeg) ---
**Author:** ![blunged-acantha-2](https://avatars.discourse-cdn.com/v4/letter/b/ed8c4c/32.png) [@blunged-acantha-2](https://community.deriv.com/u/blunged-acantha-2)\ **Post date:** [October 5, 2021, 4:34am UTC](https://community.deriv.com/t/identity-verification/19060/9 "2021-10-05T04:34:16Z")
Now i see proof of identity and proof of address verification but i can not tap on them ---
**Author:** ![achenia-aclinic-2](https://avatars.discourse-cdn.com/v4/letter/a/41988e/32.png) [@achenia-aclinic-2](https://community.deriv.com/u/achenia-aclinic-2)\ **Post date:** [October 5, 2021, 6:15am UTC](https://community.deriv.com/t/identity-verification/19060/10 "2021-10-05T06:15:51Z")
I can see the id verification but I can’t tap on them ---
**Author:** ![aljamia-acinous-2](https://avatars.discourse-cdn.com/v4/letter/a/e79b87/32.png) [@aljamia-acinous-2](https://community.deriv.com/u/aljamia-acinous-2)\ **Post date:** [October 5, 2021, 7:53am UTC](https://community.deriv.com/t/identity-verification/19060/11 "2021-10-05T07:53:56Z")
Same as me bro I can’t tap on them I don’t know what is the problem ---
**Author:** ![blunged-acantha-2](https://avatars.discourse-cdn.com/v4/letter/b/ed8c4c/32.png) [@blunged-acantha-2](https://community.deriv.com/u/blunged-acantha-2)\ **Post date:** [October 5, 2021, 8:33am UTC](https://community.deriv.com/t/identity-verification/19060/12 "2021-10-05T08:33:24Z")
Somebody help please we want to fund our accounts ---
**Author:** ![acritan-abluent-2](https://avatars.discourse-cdn.com/v4/letter/a/e9c0ed/32.png) [@acritan-abluent-2](https://community.deriv.com/u/acritan-abluent-2)\ **Post date:** [October 5, 2021, 9:03am UTC](https://community.deriv.com/t/identity-verification/19060/13 "2021-10-05T09:03:39Z")
@blunged-acantha-2 , To all of you complaining of not being able to tap on it, it may be the fault from your phone. Try using another Android phone or try it on a pc. Check the screenshot below. I tapped mine on phone and the following showed up.: ![IMG_20211005_095814](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/9/937852eaca607628879bcbf7c1061a98316380fd.jpeg) ---
**Author:** ![bedells-acetize-2](https://avatars.discourse-cdn.com/v4/letter/b/b2d939/32.png) [@bedells-acetize-2](https://community.deriv.com/u/bedells-acetize-2)\ **Post date:** [October 5, 2021, 9:52am UTC](https://community.deriv.com/t/identity-verification/19060/14 "2021-10-05T09:52:18Z")
Hello…I’ve been trying to get help but I couldn’t, I want to upload my documents ---
**Author:** ![acritan-abluent-2](https://avatars.discourse-cdn.com/v4/letter/a/e9c0ed/32.png) [@acritan-abluent-2](https://community.deriv.com/u/acritan-abluent-2)\ **Post date:** [October 5, 2021, 11:38am UTC](https://community.deriv.com/t/identity-verification/19060/15 "2021-10-05T11:38:08Z")
@bedells-acetize-2 , follow the instructions above carefully and upload your documents. ---
**Author:** ![budgero-acratic-2](https://avatars.discourse-cdn.com/v4/letter/b/49beb7/32.png) [@budgero-acratic-2](https://community.deriv.com/u/budgero-acratic-2)\ **Post date:** [October 5, 2021, 11:53am UTC](https://community.deriv.com/t/identity-verification/19060/16 "2021-10-05T11:53:13Z")
I have problem with verification, i want verify my account, i have all documents, but they looks my IP and then they sayd that you are in another country and its not possible to trade or verification your account if you are in another country 😂😂 so if you want trade you need to be home!! ---
**Author:** ![affloof-acridin-2](https://avatars.discourse-cdn.com/v4/letter/a/a183cd/32.png) [@affloof-acridin-2](https://community.deriv.com/u/affloof-acridin-2)\ **Post date:** [October 5, 2021, 2:22pm UTC](https://community.deriv.com/t/identity-verification/19060/17 "2021-10-05T14:22:58Z")
Please help me ![Screenshot_20211005-162202_Chrome](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/d/d2681f8c6e4ab79fd8ac6c18c15c02c44cd0a64c.jpeg) ---
**Author:** ![acritan-abluent-2](https://avatars.discourse-cdn.com/v4/letter/a/e9c0ed/32.png) [@acritan-abluent-2](https://community.deriv.com/u/acritan-abluent-2)\ **Post date:** [October 5, 2021, 2:26pm UTC](https://community.deriv.com/t/identity-verification/19060/18 "2021-10-05T14:26:35Z")
@affloof-acridin-2 ,. I see that your verification status is not activated. Kindly keep trading. When it is time for deriv to request for your documents, the verification status will be activated for you to upload them. ---
**Author:** ![clatter-aburban-2](https://avatars.discourse-cdn.com/v4/letter/c/90db22/32.png) [@clatter-aburban-2](https://community.deriv.com/u/clatter-aburban-2)\ **Post date:** [October 14, 2021, 10:58am UTC](https://community.deriv.com/t/identity-verification/19060/19 "2021-10-14T10:58:35Z")
I am experiencing the same issue. ---
**Author:** ![clatter-aburban-2](https://avatars.discourse-cdn.com/v4/letter/c/90db22/32.png) [@clatter-aburban-2](https://community.deriv.com/u/clatter-aburban-2)\ **Post date:** [October 14, 2021, 11:00am UTC](https://community.deriv.com/t/identity-verification/19060/20 "2021-10-14T11:00:06Z")
But the issue now needs to fund the Account first before trading. The problem is that ZingPay is showing this even to me and I Verified my account a year ago. [Next page](https://community.deriv.com/t/identity-verification/19060.md?page=2)