# I'm receiving an RCS error that says number of cards exceeded

**URL:** <https://community.deriv.com/t/im-receiving-an-rcs-error-that-says-number-of-cards-exceeded/29732>\
**Category:** Payments & Transactions\
**Created:** [May 1, 2022, 10:59pm UTC](https://community.deriv.com/t/im-receiving-an-rcs-error-that-says-number-of-cards-exceeded/29732 "2022-05-01T22:59:35Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![bullets-academe-2](https://avatars.discourse-cdn.com/v4/letter/b/8c91f0/32.png) [@bullets-academe-2](https://community.deriv.com/u/bullets-academe-2)\
**Post date:** [May 1, 2022, 10:59pm UTC](https://community.deriv.com/t/im-receiving-an-rcs-error-that-says-number-of-cards-exceeded/29732/1 "2022-05-01T22:59:35Z")

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Deposit. I’m failing to deposit using my visa card since yesterday. I keep receiving the following error

 ![Screenshot_20220501_181425_com.android.chrome](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/6/6b9ec45a79ebca04e4765a464e35f3c9d7b3197e.jpeg)  
I have tried to contact live chat but have not been assisted

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**Author:** ![Deriv\_adminN1](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_adminn1/32/5173_2.png) [@Deriv\_adminN1](https://community.deriv.com/u/Deriv_adminN1)\
**Post date:** [May 3, 2022, 5:50am UTC](https://community.deriv.com/t/im-receiving-an-rcs-error-that-says-number-of-cards-exceeded/29732/2 "2022-05-03T05:50:50Z")

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Hi @bullets-academe-2, your deposit was unsuccessful due to your bank restriction. Please kindly contact your bank for more clarification and try again.

If it does not work please kindly use another payment method e-wallet such as Skrill, Neteller, or PerfectMoney as an alternative mode of payment.

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**Author:** ![bullets-academe-2](https://avatars.discourse-cdn.com/v4/letter/b/8c91f0/32.png) [@bullets-academe-2](https://community.deriv.com/u/bullets-academe-2)\
**Post date:** [May 3, 2022, 6:11am UTC](https://community.deriv.com/t/im-receiving-an-rcs-error-that-says-number-of-cards-exceeded/29732/3 "2022-05-03T06:11:31Z")

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I contacted the bank, I’m able to use the same cards for other online transactions. Also, its not a card from one bank, its three different banks, the cards that I registered on deriv with. I can transact with no problems on either one of the cards else where, but I can’t transact with deriv. To assist the banks solve the problem, can you please provide me with further details of the restrictions.

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**Author:** ![Deriv\_adminN1](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_adminn1/32/5173_2.png) [@Deriv\_adminN1](https://community.deriv.com/u/Deriv_adminN1)\
**Post date:** [May 3, 2022, 7:05am UTC](https://community.deriv.com/t/im-receiving-an-rcs-error-that-says-number-of-cards-exceeded/29732/4 "2022-05-03T07:05:38Z")

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Hi @bullets-academe-2, for better assistance and protection of your account’s data. Kindly reach out to us via LiveChat. We’ll work with you to resolve any issues as quickly as possible.