# Inaccessibility to account

**URL:** <https://community.deriv.com/t/inaccessibility-to-account/34591>\
**Category:** Accounts\
**Created:** [August 9, 2022, 7:40am UTC](https://community.deriv.com/t/inaccessibility-to-account/34591 "2022-08-09T07:40:32Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![chiffer-adonize-2](https://avatars.discourse-cdn.com/v4/letter/c/cab0a1/32.png) [@chiffer-adonize-2](https://community.deriv.com/u/chiffer-adonize-2)\
**Post date:** [August 9, 2022, 7:40am UTC](https://community.deriv.com/t/inaccessibility-to-account/34591/1 "2022-08-09T07:40:32Z")

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I’m can’t login into my account and I don’t know why, my password and login details are correct.

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**Author:** ![Deriv\_adminN5](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_adminn5/32/5126_2.png) [@Deriv\_adminN5](https://community.deriv.com/u/Deriv_adminN5)\
**Post date:** [August 9, 2022, 7:47am UTC](https://community.deriv.com/t/inaccessibility-to-account/34591/2 "2022-08-09T07:47:38Z")

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Hi chiffer-adonize-2,

You may refer to the article here on: Resetting the Deriv account password

> **[Reset Password | Deriv](https://deriv.com/reset-password)**
>
> Forgot your Deriv password? No problem! Enter your email, we’ll send you the reset instructions and you can resume your trading journey.

For better assistance and protection of your account’s data, kindly reach out to us via LiveChat. We’ll work with you to resolve any issues as quickly as possible.

![](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/9/90a9941d866b155895680c37a65a8221e6208cbd.png)[Contact Us | Online Trading | Deriv.com 1](https://deriv.com/contact_us/)

### [Online trading with Deriv | Simple. Flexible. Reliable. 1](https://deriv.com/contact_us/)

Trading platforms designed with you in mind.

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<div class="post-metadata">

**Author:** ![chiffer-adonize-2](https://avatars.discourse-cdn.com/v4/letter/c/cab0a1/32.png) [@chiffer-adonize-2](https://community.deriv.com/u/chiffer-adonize-2)\
**Post date:** [August 9, 2022, 7:48am UTC](https://community.deriv.com/t/inaccessibility-to-account/34591/3 "2022-08-09T07:48:14Z")

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I’ve tried that too, it’s not working

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<div class="post-metadata">

**Author:** ![Deriv\_adminN5](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_adminn5/32/5126_2.png) [@Deriv\_adminN5](https://community.deriv.com/u/Deriv_adminN5)\
**Post date:** [August 9, 2022, 8:08am UTC](https://community.deriv.com/t/inaccessibility-to-account/34591/4 "2022-08-09T08:08:48Z")

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Hi chiffer-adonize-2,  
Thank you for joining the community! For better assistance and protection of your account’s data, kindly reach out to us via LiveChat. We’ll work with you to resolve any issues as quickly as possible.

![](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/9/90a9941d866b155895680c37a65a8221e6208cbd.png)[Contact Us | Online Trading | Deriv.com 1](https://deriv.com/contact_us/)

### [Online trading with Deriv | Simple. Flexible. Reliable. 1](https://deriv.com/contact_us/)

Trading platforms designed with you in mind.