# Incomplete information
**URL:** https://community.deriv.com/t/incomplete-information/86812
**Category:** FAQ
**Created:** [May 13, 2024, 2:05am UTC](https://community.deriv.com/t/incomplete-information/86812 "2024-05-13T02:05:46Z")
**Posts on this page:** 3
**Page:** 1
### Author:  [@asinego-aeriest-2](https://community.deriv.com/u/asinego-aeriest-2)
#### Post date: [May 13, 2024, 2:05am UTC](https://community.deriv.com/t/incomplete-information/86812/1 "2024-05-13T02:05:46Z")
Help retrieve my deriv account
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### Author:  [@Paola](https://community.deriv.com/u/Paola)
#### Post date: [May 14, 2024, 12:13pm UTC](https://community.deriv.com/t/incomplete-information/86812/2 "2024-05-14T12:13:04Z")
Dear @asinego-aeriest-2,
Thank you for joining the community! We regret to note this. However, we would need to
check further on your issue. Therefore, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data.
We’ll work with you to resolve any issues as quickly as possible.
> **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)**
>
> Trading platforms designed with you in mind.
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### Author:  [@account-adevism-2](https://community.deriv.com/u/account-adevism-2)
#### Post date: [May 25, 2024, 5:50pm UTC](https://community.deriv.com/t/incomplete-information/86812/3 "2024-05-25T17:50:35Z")
It is easy, download deriv app, then use your email address that u used in your past account