# Incorrect Document details

**URL:** <https://community.deriv.com/t/incorrect-document-details/41878>\
**Category:** Payments & Transactions\
**Created:** [December 22, 2022, 2:52am UTC](https://community.deriv.com/t/incorrect-document-details/41878 "2022-12-22T02:52:44Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![beerage-aeriest-2](https://avatars.discourse-cdn.com/v4/letter/b/9fc348/32.png) [@beerage-aeriest-2](https://community.deriv.com/u/beerage-aeriest-2)\
**Post date:** [December 22, 2022, 2:52am UTC](https://community.deriv.com/t/incorrect-document-details/41878/1 "2022-12-22T02:52:44Z")

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Hello, It’s my first time using Deriv and I tried depositing funds with my online banking,  
I was asked to input my document type which I selected my passport document and I was asked to input my document number which I input my passport number instead of my account number and now my payment was successfully debited from my online banking account to the account given to my on Deriv but I was not credited……

This is my order number below  
Order: #495358215

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<div class="post-metadata">

**Author:** ![Deriv\_adminN1](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_adminn1/32/5173_2.png) [@Deriv\_adminN1](https://community.deriv.com/u/Deriv_adminN1)\
**Post date:** [December 22, 2022, 3:47am UTC](https://community.deriv.com/t/incorrect-document-details/41878/2 "2022-12-22T03:47:08Z")

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Hi @beerage-aeriest-2, thank you for joining the community! We regret to note this. Our Customer Support is available 24/7, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.

Regards,

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