Information needed for the uncredited deposit

Hi Deriv Community Members, :bulb:

image

If your deposit is unsuccessful and your funds have been deducted from your end. No worries, you can contact us for further assistance.

Before that, kindly ensure that you have all this information ready for our agents to check further on the uncredited deposit.

For uncredited deposit issues, we require proper proof of transfer/deposit from your payment method provider for us to check further. Please ensure your proof of transfer included the information below:

  • Sender name and account number/email address
  • Receiver name
  • Amount
  • Date and time of the transaction
  • Transaction ID/reference number

For bank transactions, we will need the Notification of Payments generated from the bank and contains the bank’s name and logo.

However, please note that for certain cases, the Proof of Transaction receipt can only be accepted subject to internal checks.

Please ensure that your funds have been deducted from your end before you proceed to contact us.

Kindly note certain payment methods’ deposit requires up to 15 working days to reflect on your Deriv account before we can assist to trace the funds. Below is the listed payment method:

Directa24
PayRetailers
PIX
PayLivre
Astropay

Disclaimer: the expectation time might differ for each transaction.

Hope this information helps :bulb:

Contact Us | Online Trading | Deriv.com

Online trading with Deriv | Simple. Flexible. Reliable.

Regards,
Deriv.com

Sender account number:4068790042
Sender name:ogbulie chibuike justice
Sender email address: justicechibuike277@gmail.com

Receiver name:blenet limited
Amount:10$
Date:21/12/2022
Time:3:23:08pm

Sender account number: 0220163856
Sender name:amusan akintayo victor
Sender email address: [Victoramusan6@gmail.com]

Receiver name:blenet limited
Amount: #7,715 ($10)
Date :21, Dec 2022.
Time: 22:50 GMT +1

Reference number : 906458330000000077152212212249

Transaction Identifier: 33221866

Hi @balkans-aedeagi-2 , you may refer to our Change payment method article for more information. Our Customer Support is available 24/7, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.

Regards,

Online trading with Deriv | Simple. Flexible. Reliable.

Trading platforms are designed with you in mind.

Hi @arabana-acanths-2, you may refer to our Change payment method article for more information. Our Customer Support is available 24/7, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.

Regards,

Online trading with Deriv | Simple. Flexible. Reliable.

Trading platforms are designed with you in mind.

Cashier deposit into online naira but not credited
ID CR43691191
TRACE ID 33376873
Date: 27/12/2022
Time: 7:28pm

Hi @averrer-adrowse-2, we regret to note this. Our Customer Support is available 24/7, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.

Regards,

Online trading with Deriv | Simple. Flexible. Reliable.

Sender: Catherine Lebogang Kelapile
Email: catherinemonnapula@gmail.com
Receiver: deriv (BVI) Limited
Amount : 40USD
Date: 08 01 2023 22:39 CET
Transaction ID: 4592706105

Hi @batster-admixed-2, we regret to note this. Our Customer Support is available 24/7, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.

Regards,

Online trading with Deriv | Simple. Flexible. Reliable.

Sender name and account number/email address: Perfect money
Receiver name: Morel DAZOUNDO
Amount: 9.08$
Date and time of the transaction: 17:41 10.01.23
Transaction ID/reference number:33749681

Hi @cathine-advenes-2, we regret to note this. Our Customer Support is available 24/7, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.

Regards,

Online trading with Deriv | Simple. Flexible. Reliable.

name : Fanomezantsoa Tiavina ANDRIAMANAMPY
account number : CR2422615
email address : andriadd0320tiavina@gmail.com
Receiver name : deriv (SVG)
Amount : 6.6$
Date : 20/01/23
time of the transaction : 18h11
Transaction ID/reference number : 502119730

Hi @cladded-adactyl-2, we regret to note this. Our Customer Support is available 24/7, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.

Bonsoir, j’ai effectué un dépôt non crédité sur mon compte Deriv
Nom: Kaboré Wendzoodo Camille
Mail : kaborecam2207@gmail.com
Montant : 15.5$
Date: 20 /01/2023
Heure : 18h44
Id transfert : U24010669

Salut @bladish-abutter-2, nous regrettons de le noter. Notre service client est disponible 24h/24 et 7j/7, veuillez nous contacter via LiveChat, pour une meilleure assistance et protection des données de votre compte. Nous travaillerons avec vous pour résoudre tout problème le plus rapidement possible.