# Information needed for the uncredited deposit **URL:** \ **Category:** Payments & Transactions\ **Tags:** uncrediteddeposit\ **Created:** [May 11, 2023, 7:30am UTC](https://community.deriv.com/t/information-needed-for-the-uncredited-deposit/55939 "2023-05-11T07:30:24Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Farahin\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/farahin_derivadmin/32/5512_2.png) [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\ **Post date:** [May 11, 2023, 7:30am UTC](https://community.deriv.com/t/information-needed-for-the-uncredited-deposit/55939/1 "2023-05-11T07:30:24Z")
Hi Deriv Community Members, 💡 ![image](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/8/825183a53987be8ddd42d84e827ad02dcb276f65.png) If your deposit is unsuccessful and your funds have been deducted from your end. No worries, you can contact us for further assistance. Before that, kindly ensure that you have all this information ready for our agents to check further on the uncredited deposit. For uncredited deposit issues, we require proper proof of transfer/deposit from your payment method provider for us to check further. Please ensure your proof of transfer included the information below: - Sender name and account number/email address - Receiver name - Amount - Date and time of the transaction - Transaction ID/reference number For bank transactions, we will need the Notification of Payments generated from the bank and contains the bank’s name and logo. However, please note that for certain cases, the Proof of Transaction receipt can only be accepted subject to internal checks. Please ensure that your funds have been deducted from your end before you proceed to contact us. Kindly note certain payment methods’ deposit requires up to 15 working days to reflect on your Deriv account before we can assist to trace the funds. Below is the listed payment method: **Bank transfer** **Astropay** **PayRetailers** **PIX** **PayLivre** **OnlineNaira** **UPI** **UPI QR** **Help2Pay** **Mobile Payments (MTN, MPESA, Vodafone, Orange, Airtel, Tigo, Zamtel)** **SolidPyco** (former SolidPayWave) **Disclaimer** : The expectation time might differ for each transaction. Hope this information helps 💡 If you have any questions, please visit our Help Centre or contact us via Live Chat and WhatsApp. > **[Help Centre | Frequently Asked Questions | Deriv](https://deriv.com/help-centre)** > > Have questions on your trading account, how our trading platforms work or about trading? Read our FAQ’s or contact us through Deriv live chat. ---
**Author:** ![Farahin\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/farahin_derivadmin/32/5512_2.png) [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\ **Post date:** [May 11, 2023, 7:30am UTC](https://community.deriv.com/t/information-needed-for-the-uncredited-deposit/55939/2 "2023-05-11T07:30:34Z")
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**Author:** ![arcings-adwards-2](https://avatars.discourse-cdn.com/v4/letter/a/c6cbf5/32.png) [@arcings-adwards-2](https://community.deriv.com/u/arcings-adwards-2)\ **Post date:** [May 22, 2023, 11:36am UTC](https://community.deriv.com/t/information-needed-for-the-uncredited-deposit/55939/3 "2023-05-22T11:36:28Z")
My cashier is locked i want to unlock it ---
**Author:** ![Farahin\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/farahin_derivadmin/32/5512_2.png) [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\ **Post date:** [May 23, 2023, 2:35am UTC](https://community.deriv.com/t/information-needed-for-the-uncredited-deposit/55939/4 "2023-05-23T02:35:43Z")
Hello @arcings-adwards-2, we regret to note this. However, we would need to check further on your issue. Therefore, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible. ---
**Author:** ![cakiest-agapeic-2](https://avatars.discourse-cdn.com/v4/letter/c/df705f/32.png) [@cakiest-agapeic-2](https://community.deriv.com/u/cakiest-agapeic-2)\ **Post date:** [May 29, 2023, 12:23am UTC](https://community.deriv.com/t/information-needed-for-the-uncredited-deposit/55939/5 "2023-05-29T00:23:39Z")
Salut deriv J’ai fait une transaction de 65 dollars sur mon compte de trading il y’a quelques heures mais j’ai toujours rien reçu … Je l’ai fait pas MTN money côté d’ivoire J’ai rien reçu sur mon compte ---
**Author:** ![cakiest-agapeic-2](https://avatars.discourse-cdn.com/v4/letter/c/df705f/32.png) [@cakiest-agapeic-2](https://community.deriv.com/u/cakiest-agapeic-2)\ **Post date:** [May 29, 2023, 12:39am UTC](https://community.deriv.com/t/information-needed-for-the-uncredited-deposit/55939/6 "2023-05-29T00:39:15Z")
hi derivative I made a transaction of 65 dollars on my trading account a few hours ago but I still have not received anything … I did not MTN money côte d’ivoire I haven’t received anything on my account ---
**Author:** ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)\ **Post date:** [May 29, 2023, 4:33am UTC](https://community.deriv.com/t/information-needed-for-the-uncredited-deposit/55939/7 "2023-05-29T04:33:47Z")
Dear @cakiest-agapeic-2 , thank you for joining our community! We are sorry to hear this. We would need to check further on your case. Therefore, to assist you further in regards to your case, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible. Thank you. > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)** > > Trading platforms designed with you in mind. ---
**Author:** ![alemana-acritol-2](https://avatars.discourse-cdn.com/v4/letter/a/7993a0/32.png) [@alemana-acritol-2](https://community.deriv.com/u/alemana-acritol-2)\ **Post date:** [December 4, 2023, 3:51pm UTC](https://community.deriv.com/t/information-needed-for-the-uncredited-deposit/55939/9 "2023-12-04T15:51:40Z")
I have placed ba withdrawal for $15 in ltc and I’ve still not received anything to my wallet.Withdrawal almost an hour ago Please check for my transaction ---
**Author:** ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)\ **Post date:** [December 5, 2023, 3:03am UTC](https://community.deriv.com/t/information-needed-for-the-uncredited-deposit/55939/10 "2023-12-05T03:03:55Z")
Hi @alemana-acritol-2 , we apologize for any inconvenience caused. Thank you for allowing us to investigate your feedback further. We’re pleased to inform you that the issue has been resolved in your favor. If you encounter any further problems, please don’t hesitate to contact us via Live Chat or WhatsApp. Thank you for your understanding! > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)** > > Trading platforms designed with you in mind. ---
**Author:** ![choribi-aethers-2](https://avatars.discourse-cdn.com/v4/letter/c/ecd19e/32.png) [@choribi-aethers-2](https://community.deriv.com/u/choribi-aethers-2)\ **Post date:** [December 28, 2023, 8:19am UTC](https://community.deriv.com/t/information-needed-for-the-uncredited-deposit/55939/11 "2023-12-28T08:19:09Z")
Have you get issues for your problem finally? I got the same problem since yesterday I have already make three withdrawal without receiving funds in my MTN mobile money account Cameroun ---
**Author:** ![budmash-adrenin-2](https://avatars.discourse-cdn.com/v4/letter/b/b5e925/32.png) [@budmash-adrenin-2](https://community.deriv.com/u/budmash-adrenin-2)\ **Post date:** [January 11, 2024, 9:11am UTC](https://community.deriv.com/t/information-needed-for-the-uncredited-deposit/55939/12 "2024-01-11T09:11:20Z")
Hallow I credited funds via e wallet but it has not been reflected on my derive account three days now . Would you please reflect it or reverse the transaction . My first time using deriv am not happy . ---
**Author:** ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)\ **Post date:** [January 14, 2024, 5:23am UTC](https://community.deriv.com/t/information-needed-for-the-uncredited-deposit/55939/13 "2024-01-14T05:23:02Z")
Hello @budmash-adrenin-2 , we’re truly sorry for the inconvenience. To make things right, our team has already reached out to you via email to address your case. If you have any further inquiries or issues, don’t hesitate to contact us through Live Chat. We’re here to help and would be delighted to assist you further. Thank you! **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)** ---
**Author:** ![beefily-agaroid-2](https://avatars.discourse-cdn.com/v4/letter/b/a183cd/32.png) [@beefily-agaroid-2](https://community.deriv.com/u/beefily-agaroid-2)\ **Post date:** [February 10, 2024, 5:33pm UTC](https://community.deriv.com/t/information-needed-for-the-uncredited-deposit/55939/14 "2024-02-10T17:33:48Z")
Ola solicitei um saque dia 07 de fevereiro 2024 no valor de $12 usd para o id de rastreamento 45773190 via pix , e até agora não recebi, isso nunca aconteceu .Pode me ajudar ?No site de voçes diz que é 1 dia util , mas já faz 4 dias e nada ---
**Author:** ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)\ **Post date:** [February 18, 2024, 5:56am UTC](https://community.deriv.com/t/information-needed-for-the-uncredited-deposit/55939/15 "2024-02-18T05:56:12Z")
Olá @beefily-agaroid-2 , sentimos muito pelo inconveniente. Para acertar as coisas, nossa equipe já entrou em contato com você por e-mail para resolver seu caso. Se você tiver mais dúvidas ou problemas, não hesite em nos contatar através do LiveChat. Estamos aqui para ajudar e teremos o maior prazer em ajudá-lo ainda mais. Obrigado! > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)** > > Trading platforms designed with you in mind. ---
**Author:** ![burglar-alalias-2](https://avatars.discourse-cdn.com/v4/letter/b/e47c2d/32.png) [@burglar-alalias-2](https://community.deriv.com/u/burglar-alalias-2)\ **Post date:** [July 12, 2024, 6:19pm UTC](https://community.deriv.com/t/information-needed-for-the-uncredited-deposit/55939/16 "2024-07-12T18:19:13Z")
I have deposited 15 dollars but not yet deposited ---
**Author:** ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)\ **Post date:** [July 14, 2024, 11:12am UTC](https://community.deriv.com/t/information-needed-for-the-uncredited-deposit/55939/17 "2024-07-14T11:12:39Z")
Hi @burglar-alalias-2, thank you for joining our community! Upon checking, we noticed that all your deposits have been credited to your account. However, should you have any issues, please do not hesitate to reach out to us via Live Chat or Whatsapp. We will be more than happy to assist you accordingly. Thank you. > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)** > > Trading platforms designed with you in mind. ---
**Author:** ![baybush-alamoth-2](https://avatars.discourse-cdn.com/v4/letter/b/82dd89/32.png) [@baybush-alamoth-2](https://community.deriv.com/u/baybush-alamoth-2)\ **Post date:** [July 16, 2024, 5:31am UTC](https://community.deriv.com/t/information-needed-for-the-uncredited-deposit/55939/18 "2024-07-16T05:31:56Z")
I made a withdrawal of $148 dollar It’s been a week and one day now and the fund haven’t reflected on my bank account. Have spoken with the customer support on WhatsApp but none is able to help out😭 This withdrawal has been processed why is it taking so long to reflect? Can the fund be reversed back to my deriv account? ---
**Author:** ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)\ **Post date:** [July 17, 2024, 7:39am UTC](https://community.deriv.com/t/information-needed-for-the-uncredited-deposit/55939/19 "2024-07-17T07:39:07Z")
Hi @baybush-alamoth-2, thank you for joining our community! 😄 We are sorry to hear this. Our team has reached out to you to explain further regarding your case. Rest assured, your funds have been reversed back to your Deriv account. If you have any questions, please visit our Help Centre or contact us via Live Chat and WhatsApp. > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)** > > Trading platforms designed with you in mind. ---
**Author:** ![brevity-alforja-2](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/brevity-alforja-2/32/8071_2.png) [@brevity-alforja-2](https://community.deriv.com/u/brevity-alforja-2)\ **Post date:** [January 20, 2025, 4:55pm UTC](https://community.deriv.com/t/information-needed-for-the-uncredited-deposit/55939/20 "2025-01-20T16:55:05Z")
Hi Team, I Did the payment on 9th Jan. Till now deposit is not credited to my deriv account. Mutliple request as from help centre but no clue on the my payment. Pls suggest Regards, Aravindh ---
**Author:** ![bagworm-algerie-2](https://avatars.discourse-cdn.com/v4/letter/b/8491ac/32.png) [@bagworm-algerie-2](https://community.deriv.com/u/bagworm-algerie-2)\ **Post date:** [January 20, 2025, 5:37pm UTC](https://community.deriv.com/t/information-needed-for-the-uncredited-deposit/55939/21 "2025-01-20T17:37:49Z")
> [@cakiest-agapeic-2](#): > > few hours ago but I still have not received anything … I did not MTN money côte d’ivoire I haven’t Can u help me aut i cant deposit money in to my account withdrawal neater