# Invalid CR
**URL:** https://community.deriv.com/t/invalid-cr/71892
**Category:** General Discussion
**Created:** [January 12, 2024, 10:41am UTC](https://community.deriv.com/t/invalid-cr/71892 "2024-01-12T10:41:18Z")
**Posts on this page:** 2
**Page:** 1
### Author:  [@bardism-agouara-2](https://community.deriv.com/u/bardism-agouara-2)
#### Post date: [January 12, 2024, 10:41am UTC](https://community.deriv.com/t/invalid-cr/71892/1 "2024-01-12T10:41:18Z")
Can someone’s CR number be invalid. For example if a payment agent is to deposit money into someone’s deriv account, can they receive a message prompting them that the CR number in question is invalid?
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### Author:  [@Paola](https://community.deriv.com/u/Paola)
#### Post date: [January 13, 2024, 1:08pm UTC](https://community.deriv.com/t/invalid-cr/71892/2 "2024-01-13T13:08:11Z")
Hi @bardism-agouara-2,
Thank you for joining the community and for leaving us a comment.
Please be informed that a Payment agent can receive such a notification if the client’s account is not active or if there is a mistake in the account number entered.
In such cases, please feel free to reach out to our customer support for further assistance on this.
We’ll work with you to solve any issues as quickly as possible.
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