# I've not received my withdrawal

**URL:** https://community.deriv.com/t/ive-not-received-my-withdrawal/70539
**Category:** Payments & Transactions
**Created:** [December 4, 2023, 3:50pm UTC](https://community.deriv.com/t/ive-not-received-my-withdrawal/70539 "2023-12-04T15:50:05Z")
**Posts on this page:** 4
**Page:** 1

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### Author: ![alemana-acritol-2](https://avatars.discourse-cdn.com/v4/letter/a/7993a0/32.png) [@alemana-acritol-2](https://community.deriv.com/u/alemana-acritol-2)
#### Post date: [December 4, 2023, 3:50pm UTC](https://community.deriv.com/t/ive-not-received-my-withdrawal/70539/1 "2023-12-04T15:50:05Z")

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I have placed ba withdrawal for $15 in ltc and I’ve still not received anything to my wallet.Withdrawal almost an hour ago

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### Author: ![Syafiza](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/syafiza/32/5512_2.png) [@Syafiza](https://community.deriv.com/u/Syafiza)
#### Post date: [December 5, 2023, 12:36am UTC](https://community.deriv.com/t/ive-not-received-my-withdrawal/70539/2 "2023-12-05T00:36:35Z")

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Hello @alemana-acritol-2, we’re truly sorry for the inconvenience. To make things right, our team has already reached out to you via email to address your case. If you have any further inquiries or issues, don’t hesitate to contact us through Live Chat. We’re here to help and would be delighted to assist you further. Thank you!

> **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/)**
>
> Trading platforms designed with you in mind.

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### Author: ![bonitos-addeems-2](https://avatars.discourse-cdn.com/v4/letter/b/e47c2d/32.png) [@bonitos-addeems-2](https://community.deriv.com/u/bonitos-addeems-2)
#### Post date: [December 6, 2023, 1:58pm UTC](https://community.deriv.com/t/ive-not-received-my-withdrawal/70539/3 "2023-12-06T13:58:29Z")

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What is your deposit method and what is your withdrawal method

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### Author: ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)
#### Post date: [December 10, 2023, 7:53am UTC](https://community.deriv.com/t/ive-not-received-my-withdrawal/70539/4 "2023-12-10T07:53:39Z")

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Hi @bonitos-addeems-2, thank you for joining our community! In regards to your inquiry, you may refer to the link below for the available payment methods on our platform:

> **[Payment Methods | Deposits and withdrawals | Deriv](https://deriv.com/payment-methods/)**
>
> We offer various payment methods - Bank wires, debit/credit cards, e-wallets and cryptocurrencies to make your transactions more convenient!

If you have any questions, please visit our Help Centre or contact us via Live Chat and WhatsApp.

> **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)**
>
> Trading platforms designed with you in mind.