# Jeton wallet disable on my account

**URL:** <https://community.deriv.com/t/jeton-wallet-disable-on-my-account/18962>\
**Category:** Payments & Transactions\
**Created:** [October 2, 2021, 3:40pm UTC](https://community.deriv.com/t/jeton-wallet-disable-on-my-account/18962 "2021-10-02T15:40:34Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![boobook-acidoid-2](https://avatars.discourse-cdn.com/v4/letter/b/b782af/32.png) [@boobook-acidoid-2](https://community.deriv.com/u/boobook-acidoid-2)\
**Post date:** [October 2, 2021, 3:40pm UTC](https://community.deriv.com/t/jeton-wallet-disable-on-my-account/18962/1 "2021-10-02T15:40:34Z")

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Hello, I have difficulties in depositing into my deriv account. Also I cannot withdraw as well. I tried to see if I can use other means of transaction since Jeton is diabled, but it is not available on my account portal. For withdrawal, it says I cannot withdraw via Payment agents. Please how can you help to solve this problem?

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**Author:** ![acritan-abluent-2](https://avatars.discourse-cdn.com/v4/letter/a/e9c0ed/32.png) [@acritan-abluent-2](https://community.deriv.com/u/acritan-abluent-2)\
**Post date:** [October 3, 2021, 7:55pm UTC](https://community.deriv.com/t/jeton-wallet-disable-on-my-account/18962/2 "2021-10-03T19:55:56Z")

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@boobook-acidoid-2 , Kindly contact deriv via live chat and the issue will be resolved.