# Live account Enquiry

**URL:** <https://community.deriv.com/t/live-account-enquiry/44549>\
**Category:** FAQ\
**Created:** [January 23, 2023, 7:48am UTC](https://community.deriv.com/t/live-account-enquiry/44549 "2023-01-23T07:48:36Z")\
**Posts on this page:** 1\
**Showing post:** 4

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**Author:** ![Farahin\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/farahin_derivadmin/32/5512_2.png) [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\
**Post date:** [January 24, 2023, 6:02am UTC](https://community.deriv.com/t/live-account-enquiry/44549/4 "2023-01-24T06:02:37Z")

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Hi, @Rahab. Thank you for joining our community. Kindly be informed that to withdraw using a payment method, you need to first deposit using the specific payment method for it to be available in the withdrawal section. You may refer to the below link:

> [@Withdraw using a different payment method](https://community.deriv.com/t/withdraw-using-a-different-payment-method/32183):
>
> Hi Deriv Community Members, bulb It is our payments policy that you would need to withdraw the same method that you have deposited. However, it depends on your payment methods. If your payment method is not available for withdrawal then you are allowed to use a different payment method to withdraw your funds. Please refer to the guideline below to check whether you are allowed to withdraw using different payment methods. Deposit using MasterCard : If you deposit using MasterCard, you need …

For better assistance and protection of your account’s data, kindly contact us via LiveChat. We’ll work with you to resolve any issues as quickly as possible.

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>
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_[View the full topic](https://community.deriv.com/t/live-account-enquiry/44549)._