# Live account

**URL:** <https://community.deriv.com/t/live-account/40845>\
**Category:** General Discussion\
**Created:** [December 8, 2022, 3:32pm UTC](https://community.deriv.com/t/live-account/40845 "2022-12-08T15:32:54Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![acrania-acceder-1](https://avatars.discourse-cdn.com/v4/letter/a/82dd89/32.png) [@acrania-acceder-1](https://community.deriv.com/u/acrania-acceder-1)\
**Post date:** [December 8, 2022, 3:32pm UTC](https://community.deriv.com/t/live-account/40845/1 "2022-12-08T15:32:54Z")

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Some guidance needed to open a live account, fund, verify and go to the trading platform but there is no visible live chat icon

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**Author:** ![Deriv\_NG4](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_ng4/32/5512_2.png) [@Deriv\_NG4](https://community.deriv.com/u/Deriv_NG4)\
**Post date:** [December 8, 2022, 4:24pm UTC](https://community.deriv.com/t/live-account/40845/2 "2022-12-08T16:24:51Z")

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Hello, @acrania-acceder-1. Thank you for joining the community! Kindly reach out to us via LiveChat, for better assistance. We’ll work with you to resolve any issues as quickly as possible.

> **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/)**
>
> Trading platforms designed with you in mind.

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**Author:** ![acrania-acceder-1](https://avatars.discourse-cdn.com/v4/letter/a/82dd89/32.png) [@acrania-acceder-1](https://community.deriv.com/u/acrania-acceder-1)\
**Post date:** [December 9, 2022, 10:28am UTC](https://community.deriv.com/t/live-account/40845/3 "2022-12-09T10:28:27Z")

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Hello

I cannot see the LiveChat icon, I need direction to fund my account and to be verified and also ask several questions.

Kind Regards

Albertina Hanes  
Kingdom Gear Investment cc  
P.O. Box7250  
Katutura, Windhoek, Namibia  
Mobile: +264 812684469  
Mobile: +264 811485577  
Email: [r.diamonds@yahoo.com](mailto:r.diamonds@yahoo.com)

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**Author:** ![Deriv\_NG4](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_ng4/32/5512_2.png) [@Deriv\_NG4](https://community.deriv.com/u/Deriv_NG4)\
**Post date:** [December 14, 2022, 5:42pm UTC](https://community.deriv.com/t/live-account/40845/4 "2022-12-14T17:42:39Z")

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Dear @acrania-acceder-1, thank you for your answer. Please note that the Live Chat icon is on the right bottom corner of our Deriv website. You can also click on the contact us information underneath this message.

> **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/)**
>
> Trading platforms designed with you in mind.

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**Author:** ![acrania-acceder-1](https://avatars.discourse-cdn.com/v4/letter/a/82dd89/32.png) [@acrania-acceder-1](https://community.deriv.com/u/acrania-acceder-1)\
**Post date:** [December 15, 2022, 7:48am UTC](https://community.deriv.com/t/live-account/40845/5 "2022-12-15T07:48:07Z")

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It is still not visible on your site. I wanted to fund my live account but the deposit page keeps on appearing and disappearing, on and off before I could finish to type in my card details. That is one of the assistance that I need.

Kind Regards

Albertina Hanes  
Kingdom Gear Investment cc  
P.O. Box7250  
Katutura, Windhoek, Namibia  
Mobile: +264 812684469  
Mobile: +264 811485577