# Live Chat Agent Not Available

**URL:** <https://community.deriv.com/t/live-chat-agent-not-available/87840>\
**Category:** General Discussion\
**Created:** [January 27, 2025, 5:57pm UTC](https://community.deriv.com/t/live-chat-agent-not-available/87840 "2025-01-27T17:57:46Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![birchen-adenase-2](https://avatars.discourse-cdn.com/v4/letter/b/898d66/32.png) [@birchen-adenase-2](https://community.deriv.com/u/birchen-adenase-2)\
**Post date:** [January 27, 2025, 5:57pm UTC](https://community.deriv.com/t/live-chat-agent-not-available/87840/1 "2025-01-27T17:57:46Z")

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I have been trying since Friday to speak with a Live Agent, but no one is available. I need to find out why the online banking option is not available for deposits or withdrawals

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**Author:** ![Erika\_deriv](https://avatars.discourse-cdn.com/v4/letter/e/cdc98d/32.png) [@Erika\_deriv](https://community.deriv.com/u/Erika_deriv)\
**Post date:** [February 12, 2025, 5:55pm UTC](https://community.deriv.com/t/live-chat-agent-not-available/87840/2 "2025-02-12T17:55:53Z")

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Dear @birchen-adenase-2, thank you for joining the community! We regret to note this. However, we would need to check further on your issue.

Therefore, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.

> **[Help Centre | Frequently Asked Questions | Deriv](https://deriv.com/help-centre)**
>
> Have questions on your trading account, how our trading platforms work or about trading? Read our FAQ’s or contact us through Deriv live chat.