# Live Chat is not working

**URL:** <https://community.deriv.com/t/live-chat-is-not-working/25630>\
**Category:** General Discussion\
**Created:** [January 13, 2022, 2:55pm UTC](https://community.deriv.com/t/live-chat-is-not-working/25630 "2022-01-13T14:55:36Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![clairce-acutish-2](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/clairce-acutish-2/32/1955_2.png) [@clairce-acutish-2](https://community.deriv.com/u/clairce-acutish-2)\
**Post date:** [January 13, 2022, 2:55pm UTC](https://community.deriv.com/t/live-chat-is-not-working/25630/1 "2022-01-13T14:55:36Z")

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my live chat is not working and i cannot verify my id. please help

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**Author:** ![Margaret\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/margaret_deriv/32/5512_2.png) [@Margaret\_deriv](https://community.deriv.com/u/Margaret_deriv)\
**Post date:** [January 19, 2022, 5:31am UTC](https://community.deriv.com/t/live-chat-is-not-working/25630/2 "2022-01-19T05:31:19Z")

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Hi @clairce-acutish-2, you may go to this site [https://app.deriv.com/](https://app.deriv.com/) and click on the LiveChat icon below on the site as per the screenshot.

![Screenshot 2022-01-19 1.30.37 PM](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/d/d7f52c29ceb37c4765fb6b3c155a0940fc587fac.png)

Hope it helps, and we look forward to hear from you 🙂

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**Author:** ![chrisms-acerber-2](https://avatars.discourse-cdn.com/v4/letter/c/7ea924/32.png) [@chrisms-acerber-2](https://community.deriv.com/u/chrisms-acerber-2)\
**Post date:** [January 26, 2022, 2:19pm UTC](https://community.deriv.com/t/live-chat-is-not-working/25630/3 "2022-01-26T14:19:06Z")

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E o que fazer quando não aparece o icone do chat?