# Live Chat **URL:** \ **Category:** General Discussion\ **Created:** [December 16, 2022, 8:12pm UTC](https://community.deriv.com/t/live-chat/41478 "2022-12-16T20:12:51Z")\ **Posts on this page:** 18\ **Page:** 1
**Author:** ![autumny-abiuret-2](https://avatars.discourse-cdn.com/v4/letter/a/9e8a1a/32.png) [@autumny-abiuret-2](https://community.deriv.com/u/autumny-abiuret-2)\ **Post date:** [December 16, 2022, 8:12pm UTC](https://community.deriv.com/t/live-chat/41478/1 "2022-12-16T20:12:51Z")
Are you aware that Live Chat is not working properly? I have been trying to reach Admin for days now to no avail. Live Chat has failed to give me what I wanted. When there are issues, how can they now be resolved in Deriv? I had no problems with Binarydotcom but I am having so much problems with Derivdotcom, why? Please, how can I resolve the issues that I have? We need human agents in the chat not unreasonable non-human agent that cannot answer relevant questions. ---
**Author:** ![Paola](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/paola/32/5512_2.png) [@Paola](https://community.deriv.com/u/Paola)\ **Post date:** [December 17, 2022, 4:50pm UTC](https://community.deriv.com/t/live-chat/41478/2 "2022-12-17T16:50:43Z")
Hi [autumny-abiuret-2](https://community.deriv.com/u/autumny-abiuret-2), Thank you for joining the community! We regret to note this. However, we would need to check further on your issue. Therefore, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We will work with you to resolve any issue as soon as possible. Thank you. > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/?_ga=2.106390916.642037255.1658038153-229419718.1657601894)** > > Trading platforms designed with you in mind. ---
**Author:** ![autumny-abiuret-2](https://avatars.discourse-cdn.com/v4/letter/a/9e8a1a/32.png) [@autumny-abiuret-2](https://community.deriv.com/u/autumny-abiuret-2)\ **Post date:** [December 18, 2022, 3:07pm UTC](https://community.deriv.com/t/live-chat/41478/3 "2022-12-18T15:07:00Z")
Why have you chosen to use Live Chat that is not working? I have tried it several times to no avail. Having got this mail, why not act without additional messages from Live Chat? I am eager to see things work well. Please help! Isaiah ---
**Author:** ![Paola](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/paola/32/5512_2.png) [@Paola](https://community.deriv.com/u/Paola)\ **Post date:** [January 11, 2023, 7:26pm UTC](https://community.deriv.com/t/live-chat/41478/4 "2023-01-11T19:26:06Z")
Hi @autumny-abiuret-2 , Please note that we recommend you to reach out to us via the Live chat in order to protect your account’s data and also provide you with better assistance. Kindly contact us there using the link below and we will gladly assist in resolving your issue. Thank you > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/?_ga=2.106390916.642037255.1658038153-229419718.1657601894)** > > Trading platforms designed with you in mind. ---
**Author:** ![blisses-affrets-2](https://avatars.discourse-cdn.com/v4/letter/b/7993a0/32.png) [@blisses-affrets-2](https://community.deriv.com/u/blisses-affrets-2)\ **Post date:** [June 5, 2023, 2:00pm UTC](https://community.deriv.com/t/live-chat/41478/5 "2023-06-05T14:00:30Z")
Hi Sir I Have One Question That is How I Connect My Deriv Account To an Other IB Commission Account ---
**Author:** ![Farahin\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/farahin_derivadmin/32/5512_2.png) [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\ **Post date:** [June 6, 2023, 2:41am UTC](https://community.deriv.com/t/live-chat/41478/6 "2023-06-06T02:41:48Z")
Hello @blisses-affrets-2 , Thank you for posting in our Deriv Community. We would need to check further on your account. Therefore, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible. > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)** > > Trading platforms designed with you in mind. ---
**Author:** ![asprawl-adlands-2](https://avatars.discourse-cdn.com/v4/letter/a/8edcca/32.png) [@asprawl-adlands-2](https://community.deriv.com/u/asprawl-adlands-2)\ **Post date:** [June 6, 2023, 3:22am UTC](https://community.deriv.com/t/live-chat/41478/7 "2023-06-06T03:22:23Z")
Please activate my tarading and withdraw sestam ---
**Author:** ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)\ **Post date:** [June 6, 2023, 3:36am UTC](https://community.deriv.com/t/live-chat/41478/8 "2023-06-06T03:36:23Z")
Dear @asprawl-adlands-2. We are sorry to hear this. To assist you further in regards to your case, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible. Thank you. > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)** > > Trading platforms designed with you in mind. ---
**Author:** ![cenotes-aflight-2](https://avatars.discourse-cdn.com/v4/letter/c/aca169/32.png) [@cenotes-aflight-2](https://community.deriv.com/u/cenotes-aflight-2)\ **Post date:** [May 2, 2024, 7:20am UTC](https://community.deriv.com/t/live-chat/41478/9 "2024-05-02T07:20:56Z")
I have been uploading my document for verification but it’s not verified. My photo is clear and the details in the document matches those in the profile. What would you like me to do? ---
**Author:** ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)\ **Post date:** [May 5, 2024, 8:49am UTC](https://community.deriv.com/t/live-chat/41478/10 "2024-05-05T08:49:09Z")
Hi @cenotes-aflight-2, thank you for joining our community. Kindly refer below for the acceptable documents in the article below: > [@Documents required to fully authenticate your account](https://community.deriv.com/t/documents-required-to-fully-authenticate-your-account/27411): > > We will require our clients to authenticate their accounts. To do that, you need to provide us a proof of identity, a selfie, and proof of address. So, what are the types of documents we can accept? 1. Proof of identity types: National Identity Driver’s License Passport Government health card Electoral card / Voter’s card (e.g. for Nigeria clients) Student card (recognized university) Take note that proof of identity must have the following requirements: Showing your photo Not expired Sh… We hope the above helps. If you have any information, please do not hesitate to reach out to us via Live Chat or Whatsapp. > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact-us/?_ga=2.258471434.1258686965.1679792746-817626789.1679792746)** > > Trading platforms designed with you in mind. ---
**Author:** ![brasser-aleying-2](https://avatars.discourse-cdn.com/v4/letter/b/48db29/32.png) [@brasser-aleying-2](https://community.deriv.com/u/brasser-aleying-2)\ **Post date:** [December 31, 2024, 8:53am UTC](https://community.deriv.com/t/live-chat/41478/12 "2024-12-31T08:53:46Z")
request to change my account to usd ---
**Author:** ![Erika\_deriv](https://avatars.discourse-cdn.com/v4/letter/e/cdc98d/32.png) [@Erika\_deriv](https://community.deriv.com/u/Erika_deriv)\ **Post date:** [December 31, 2024, 6:03pm UTC](https://community.deriv.com/t/live-chat/41478/13 "2024-12-31T18:03:51Z")
Dear @brasser-aleying-2, we apologize for the inconvenience caused. Thank you for allowing us to investigate your feedback further. We’re pleased to verify that the issue has been resolved in your favor. If you encounter any further problems, please don’t hesitate to contact us via LiveChat or WhatsApp. Thank you for your understanding! > **[Help Centre | Frequently Asked Questions | Deriv](https://deriv.com/help-centre)** > > Have questions on your trading account, how our trading platforms work or about trading? Read our FAQ’s or contact us through Deriv live chat. ---
**Author:** ![casting-algesia-2](https://avatars.discourse-cdn.com/v4/letter/c/dec6dc/32.png) [@casting-algesia-2](https://community.deriv.com/u/casting-algesia-2)\ **Post date:** [February 11, 2025, 6:30pm UTC](https://community.deriv.com/t/live-chat/41478/14 "2025-02-11T18:30:35Z")
Hello My account is rejecting to enter positions but it has money already ---
**Author:** ![Erika\_deriv](https://avatars.discourse-cdn.com/v4/letter/e/cdc98d/32.png) [@Erika\_deriv](https://community.deriv.com/u/Erika_deriv)\ **Post date:** [February 11, 2025, 8:14pm UTC](https://community.deriv.com/t/live-chat/41478/15 "2025-02-11T20:14:41Z")
Hello @casting-algesia-2, we’re truly sorry for the inconvenience. To make things right, our team has already reached out to you via email to address your case. If you have any further inquiries or issues, don’t hesitate to contact us through LiveChat. We’re here to help and would be delighted to assist you further. Thank you! > **[Help Centre | Frequently Asked Questions | Deriv](https://deriv.com/help-centre)** > > Have questions on your trading account, how our trading platforms work or about trading? Read our FAQ’s or contact us through Deriv live chat. ---
**Author:** ![casting-algesia-2](https://avatars.discourse-cdn.com/v4/letter/c/dec6dc/32.png) [@casting-algesia-2](https://community.deriv.com/u/casting-algesia-2)\ **Post date:** [February 11, 2025, 8:52pm UTC](https://community.deriv.com/t/live-chat/41478/16 "2025-02-11T20:52:06Z")
My account is not working off which it has money already . if l enter any position it Rejects l don’t know why . Now l’m unable to make trades due to that .Its always rejecting no matter what ---
**Author:** ![Erika\_deriv](https://avatars.discourse-cdn.com/v4/letter/e/cdc98d/32.png) [@Erika\_deriv](https://community.deriv.com/u/Erika_deriv)\ **Post date:** [February 11, 2025, 9:35pm UTC](https://community.deriv.com/t/live-chat/41478/17 "2025-02-11T21:35:05Z")
Hi @casting-algesia-2 , we’re truly sorry for the inconvenience. To make things right, our team has already reached out to you via email to address your case. If you have any further inquiries or issues, don’t hesitate to contact us through LiveChat. We’re here to help and would be delighted to assist you further. Thank you! > **[Help Centre | Frequently Asked Questions | Deriv](https://deriv.com/help-centre)** > > Have questions on your trading account, how our trading platforms work or about trading? Read our FAQ’s or contact us through Deriv live chat. ---
**Author:** ![chaufes-aborded-2](https://avatars.discourse-cdn.com/v4/letter/c/d6d6ee/32.png) [@chaufes-aborded-2](https://community.deriv.com/u/chaufes-aborded-2)\ **Post date:** [April 13, 2025, 2:14pm UTC](https://community.deriv.com/t/live-chat/41478/18 "2025-04-13T14:14:51Z")
hello, i manage to register one of a friend through my affiliate link but i benefit nothing i dont get commission what’s wrong ---
**Author:** ![Erika\_deriv](https://avatars.discourse-cdn.com/v4/letter/e/cdc98d/32.png) [@Erika\_deriv](https://community.deriv.com/u/Erika_deriv)\ **Post date:** [May 6, 2025, 3:52pm UTC](https://community.deriv.com/t/live-chat/41478/19 "2025-05-06T15:52:46Z")
Hello @chaufes-aborded-2, we’re truly sorry for the inconvenience. To make things right, our team has already reached out to you via email to address your case. If you have any further inquiries or issues, don’t hesitate to contact us through live chat. We’re here to help and would be delighted to assist you further. Thank you! > **[Help Centre | Frequently Asked Questions | Deriv](https://deriv.com/help-centre)** > > Have questions on your trading account, how our trading platforms work or about trading? Read our FAQ’s or contact us through Deriv live chat.