# Livechat support isn't working and I need a customer care to speak with please. **URL:** \ **Category:** Payments & Transactions\ **Created:** [March 15, 2023, 3:37pm UTC](https://community.deriv.com/t/livechat-support-isnt-working-and-i-need-a-customer-care-to-speak-with-please/49886 "2023-03-15T15:37:30Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![bonnwis-adoulie-2](https://avatars.discourse-cdn.com/v4/letter/b/a88e4f/32.png) [@bonnwis-adoulie-2](https://community.deriv.com/u/bonnwis-adoulie-2)\ **Post date:** [March 15, 2023, 3:37pm UTC](https://community.deriv.com/t/livechat-support-isnt-working-and-i-need-a-customer-care-to-speak-with-please/49886/1 "2023-03-15T15:37:30Z")
I want to make a Withdrawal, it rejected and I need to change my payment method. I need to talk to a customer care service not a bot. Because the livechat support isn’t working ---
**Author:** ![Deriv\_NG4](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_ng4/32/5512_2.png) [@Deriv\_NG4](https://community.deriv.com/u/Deriv_NG4)\ **Post date:** [March 15, 2023, 4:26pm UTC](https://community.deriv.com/t/livechat-support-isnt-working-and-i-need-a-customer-care-to-speak-with-please/49886/2 "2023-03-15T16:26:44Z")
Hello @bonnwis-adoulie-2, Thank you for your comment. Please note that Live Chat is working normally; there are no inconsistencies from our side. As a suggestion, kindly read the below article on how to use live chat to contact us, where you will discover, among other things, how to contact one of our agents. We inform you that the waiting time will depend on the number of clients in line. > [@How to use live chat to contact us](https://community.deriv.com/t/how-to-use-live-chat-to-contact-us/43541): > > Hello Deriv Community, In this post, we want to provide you with information on how to use live chat. Live chat and Whatsapp are our official Customer Service channels. You can use them to contact us and be assisted by an agent in real-time. Where can I find the live chat icon? You can find the live chat icon on our webpage. If you’re logged in, you can also see it in your account. You can be assisted in languages o… > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/)** > > Trading platforms designed with you in mind. ---
**Author:** ![biggety-adipoma-2](https://avatars.discourse-cdn.com/v4/letter/b/ea666f/32.png) [@biggety-adipoma-2](https://community.deriv.com/u/biggety-adipoma-2)\ **Post date:** [August 12, 2023, 9:27pm UTC](https://community.deriv.com/t/livechat-support-isnt-working-and-i-need-a-customer-care-to-speak-with-please/49886/3 "2023-08-12T21:27:25Z")
Please I have deposited money in my trading account using vodaphone since 08-08-2023 2:45am but the money didn’t reflect in the account ---
**Author:** ![biggety-adipoma-2](https://avatars.discourse-cdn.com/v4/letter/b/ea666f/32.png) [@biggety-adipoma-2](https://community.deriv.com/u/biggety-adipoma-2)\ **Post date:** [August 12, 2023, 9:29pm UTC](https://community.deriv.com/t/livechat-support-isnt-working-and-i-need-a-customer-care-to-speak-with-please/49886/4 "2023-08-12T21:29:36Z")
I have sent complaint severe but there is anything done yet about it ---
**Author:** ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)\ **Post date:** [August 14, 2023, 12:47am UTC](https://community.deriv.com/t/livechat-support-isnt-working-and-i-need-a-customer-care-to-speak-with-please/49886/5 "2023-08-14T00:47:35Z")
Hi @biggety-adipoma-2, we are sorry to hear that you are having issues connecting to us. We suggest that you try to contact us via Live Chat or Whatsapp, or you could even send a ticket to us, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible. Thank you. > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)** > > Trading platforms designed with you in mind.