# Livechat support isn't working and I need a customer care to speak with please. **URL:** \ **Category:** Payments & Transactions\ **Created:** [March 15, 2023, 3:37pm UTC](https://community.deriv.com/t/livechat-support-isnt-working-and-i-need-a-customer-care-to-speak-with-please/49886 "2023-03-15T15:37:30Z")\ **Posts on this page:** 1\ **Showing post:** 2
**Author:** ![Deriv\_NG4](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_ng4/32/5512_2.png) [@Deriv\_NG4](https://community.deriv.com/u/Deriv_NG4)\ **Post date:** [March 15, 2023, 4:26pm UTC](https://community.deriv.com/t/livechat-support-isnt-working-and-i-need-a-customer-care-to-speak-with-please/49886/2 "2023-03-15T16:26:44Z")
Hello @bonnwis-adoulie-2, Thank you for your comment. Please note that Live Chat is working normally; there are no inconsistencies from our side. As a suggestion, kindly read the below article on how to use live chat to contact us, where you will discover, among other things, how to contact one of our agents. We inform you that the waiting time will depend on the number of clients in line. > [@How to use live chat to contact us](https://community.deriv.com/t/how-to-use-live-chat-to-contact-us/43541): > > Hello Deriv Community, In this post, we want to provide you with information on how to use live chat. Live chat and Whatsapp are our official Customer Service channels. You can use them to contact us and be assisted by an agent in real-time. Where can I find the live chat icon? You can find the live chat icon on our webpage. If you’re logged in, you can also see it in your account. You can be assisted in languages o… > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/)** > > Trading platforms designed with you in mind. --- _[View the full topic](https://community.deriv.com/t/livechat-support-isnt-working-and-i-need-a-customer-care-to-speak-with-please/49886)._