# Locked accounts

**URL:** <https://community.deriv.com/t/locked-accounts/15805>\
**Category:** General Discussion\
**Created:** [August 23, 2021, 11:53pm UTC](https://community.deriv.com/t/locked-accounts/15805 "2021-08-23T23:53:39Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![cajuela-achkans-1](https://avatars.discourse-cdn.com/v4/letter/c/dfb087/32.png) [@cajuela-achkans-1](https://community.deriv.com/u/cajuela-achkans-1)\
**Post date:** [August 23, 2021, 11:53pm UTC](https://community.deriv.com/t/locked-accounts/15805/1 "2021-08-23T23:53:39Z")

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Guys anyone here experiencing a verified account being locked for no reason other than being told there is a routine check going on? It’s been more than a week after I have provided a bank statement and picture of my plastic card on a verified account! All my real accounts are still temporarily locked as they explain it. All I get from agents is that any investigation is underway and I’ll receive an email. There is no email and accounts remain locked.