# Locked Cashier **URL:** \ **Category:** FAQ\ **Created:** [July 1, 2024, 5:37pm UTC](https://community.deriv.com/t/locked-cashier/87044 "2024-07-01T17:37:51Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![abjures-agrizes-2](https://avatars.discourse-cdn.com/v4/letter/a/d9b06d/32.png) [@abjures-agrizes-2](https://community.deriv.com/u/abjures-agrizes-2)\ **Post date:** [July 1, 2024, 5:37pm UTC](https://community.deriv.com/t/locked-cashier/87044/1 "2024-07-01T17:37:51Z")
It’s as been two week and my cashier is locked. Almost every other day I talk to agent about and they say an email was send to me but I haven’t received any, next they will tell me what it entails and say they I will get any update 1- 3 days…. All now!!! ![IMG_6302](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/0/0f6f0e8b77944052fa34c253e538f99a57deac1c.jpeg) ---
**Author:** ![Erika\_deriv](https://avatars.discourse-cdn.com/v4/letter/e/cdc98d/32.png) [@Erika\_deriv](https://community.deriv.com/u/Erika_deriv)\ **Post date:** [July 1, 2024, 8:25pm UTC](https://community.deriv.com/t/locked-cashier/87044/2 "2024-07-01T20:25:15Z")
Hello @abjures-agrizes-2, we’re truly sorry for the inconvenience and we understand how frustrated you might be. To make things right, our team has already reached out to you via email to address your case. If you have any further inquiries or issues, don’t hesitate to contact us through LiveChat. We’re here to help and would be delighted to assist you further. Thank you! > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)** > > Trading platforms designed with you in mind. ---
**Author:** ![caracts-alcades-2](https://avatars.discourse-cdn.com/v4/letter/c/ed8c4c/32.png) [@caracts-alcades-2](https://community.deriv.com/u/caracts-alcades-2)\ **Post date:** [October 12, 2024, 11:26am UTC](https://community.deriv.com/t/locked-cashier/87044/3 "2024-10-12T11:26:22Z")
My cashier has been locked for days now ---
**Author:** ![aftergo-acerbic-2](https://avatars.discourse-cdn.com/v4/letter/a/ecd19e/32.png) [@aftergo-acerbic-2](https://community.deriv.com/u/aftergo-acerbic-2)\ **Post date:** [October 22, 2024, 10:02am UTC](https://community.deriv.com/t/locked-cashier/87044/4 "2024-10-22T10:02:16Z")
Моя каса заблокована вже 10 днів. Я надала всі документи для перевірки , але каса все ще заблокована. Допоможіть мені будьласка її розблокувати ---
**Author:** ![carolus-alegars-2](https://avatars.discourse-cdn.com/v4/letter/c/c37758/32.png) [@carolus-alegars-2](https://community.deriv.com/u/carolus-alegars-2)\ **Post date:** [December 27, 2024, 4:46pm UTC](https://community.deriv.com/t/locked-cashier/87044/5 "2024-12-27T16:46:38Z")
cashier locked second day now ---
**Author:** ![Erika\_deriv](https://avatars.discourse-cdn.com/v4/letter/e/cdc98d/32.png) [@Erika\_deriv](https://community.deriv.com/u/Erika_deriv)\ **Post date:** [December 31, 2024, 5:50pm UTC](https://community.deriv.com/t/locked-cashier/87044/6 "2024-12-31T17:50:52Z")
Hi @carolus-alegars-2, we are sorry to learn that your experience with us fell short of your expectations. Your feedback is crucial to us, and we are dedicated to setting things right. Thank you for giving us the chance to address your concerns. We’re happy to let you know that the issue has been resolved in your favour. Please don’t hesitate to get back to us should you have any concerns or doubts. > **[Contact Us | Deriv](https://deriv.com/contact-us)** > > Have a query or looking to connect with one of our offices? Get in touch with any of our offices worldwide using these contact details. ---
**Author:** ![burlace-actuate-2](https://avatars.discourse-cdn.com/v4/letter/b/e480ec/32.png) [@burlace-actuate-2](https://community.deriv.com/u/burlace-actuate-2)\ **Post date:** [January 7, 2025, 11:27am UTC](https://community.deriv.com/t/locked-cashier/87044/7 "2025-01-07T11:27:16Z")
My cashier has been locked and no one is responding to me ---
**Author:** ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)\ **Post date:** [January 8, 2025, 7:21am UTC](https://community.deriv.com/t/locked-cashier/87044/8 "2025-01-08T07:21:14Z")
Hi [burlace-actuate-2](https://community.deriv.com/u/burlace-actuate-2), we apologize for the inconvenience caused. Thank you for allowing us to investigate your feedback further. We’re pleased to inform you that the issue has been resolved in your favor. If you encounter any further problems, please don’t hesitate to contact us via LiveChat or WhatsApp. Thank you for your understanding! > **[Help Centre | Frequently Asked Questions | Deriv](https://deriv.com/help-centre)** > > Have questions on your trading account, how our trading platforms work or about trading? Read our FAQ’s or contact us through Deriv live chat. ---
**Author:** ![arylide-abusing-2](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/arylide-abusing-2/32/7997_2.png) [@arylide-abusing-2](https://community.deriv.com/u/arylide-abusing-2)\ **Post date:** [March 7, 2025, 6:39am UTC](https://community.deriv.com/t/locked-cashier/87044/9 "2025-03-07T06:39:06Z")
My cashier has been locked too See support ticket number 2XTWTU ---
**Author:** ![baiocco-alismad-2](https://avatars.discourse-cdn.com/v4/letter/b/8c91f0/32.png) [@baiocco-alismad-2](https://community.deriv.com/u/baiocco-alismad-2)\ **Post date:** [April 3, 2025, 7:00pm UTC](https://community.deriv.com/t/locked-cashier/87044/10 "2025-04-03T19:00:52Z")
Im facing the same issue. The bot tells me that no one is available to look at my problem. Like its been hours now no solution. Multiple tickets created to no avail. What is really wrong. ---
**Author:** ![Erika\_deriv](https://avatars.discourse-cdn.com/v4/letter/e/cdc98d/32.png) [@Erika\_deriv](https://community.deriv.com/u/Erika_deriv)\ **Post date:** [April 8, 2025, 8:54am UTC](https://community.deriv.com/t/locked-cashier/87044/11 "2025-04-08T08:54:28Z")
Dear @baiocco-alismad-2, thank you for raising this to us. We regret to note this. However, pleas note that for security purposes, we would need to check further on your issue. Therefore, we kindly ask that you reach out to us via live chat again, for protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible. > **[Help Centre | Frequently Asked Questions | Deriv](https://deriv.com/help-centre)** > > Have questions on your trading account, how our trading platforms work or about trading? Read our FAQ’s or contact us through Deriv live chat. ---
**Author:** ![Erika\_deriv](https://avatars.discourse-cdn.com/v4/letter/e/cdc98d/32.png) [@Erika\_deriv](https://community.deriv.com/u/Erika_deriv)\ **Post date:** [April 8, 2025, 8:57am UTC](https://community.deriv.com/t/locked-cashier/87044/12 "2025-04-08T08:57:35Z")
Hi @arylide-abusing-2, we appreciate your feedback and are sorry for the delayed response. Please note that our team has already reached out to you via email to provide explanations regarding your case. If you have any further questions or require additional clarification, we encourage you to respond to the same email thread in your inbox. This will allow our dedicated team to access your queries and assist you as quickly as possible. > **[Help Centre | Frequently Asked Questions | Deriv](https://deriv.com/help-centre)** > > Have questions on your trading account, how our trading platforms work or about trading? Read our FAQ’s or contact us through Deriv live chat. ---
**Author:** ![cabildo-alloyed-2](https://avatars.discourse-cdn.com/v4/letter/c/50afbb/32.png) [@cabildo-alloyed-2](https://community.deriv.com/u/cabildo-alloyed-2)\ **Post date:** [July 13, 2025, 3:19pm UTC](https://community.deriv.com/t/locked-cashier/87044/13 "2025-07-13T15:19:44Z")
![IMG_1908](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/f/fc0891f913e3187a3ad2bc32f6e69fa7e3c514be.png) my account is also locked bad customer service ---
**Author:** ![Farahin\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/farahin_derivadmin/32/5512_2.png) [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\ **Post date:** [July 25, 2025, 7:27am UTC](https://community.deriv.com/t/locked-cashier/87044/14 "2025-07-25T07:27:24Z")
Hi @cabildo-alloyed-2, We’re sorry for the delay in responding to you. Upon checking further on your account, we noticed the respective team has responded to you via email with Ticket ID: 20897964. We recommend you refer to the email sent to you for more clarification. We hope the above information is helpful. Thank you.