# Locked cashierrrr **URL:** \ **Category:** General Discussion\ **Created:** [March 2, 2025, 7:31pm UTC](https://community.deriv.com/t/locked-cashierrrr/87969 "2025-03-02T19:31:58Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![alumish-aldazin-2](https://avatars.discourse-cdn.com/v4/letter/a/aeb1de/32.png) [@alumish-aldazin-2](https://community.deriv.com/u/alumish-aldazin-2)\ **Post date:** [March 2, 2025, 7:31pm UTC](https://community.deriv.com/t/locked-cashierrrr/87969/1 "2025-03-02T19:31:58Z")
Cashier locked afterbmaking deposit… They have locked my cashier so i couldn’t withdraw my money…i hope this is not SCAM , … they have asking me to sent proof of identity which i did… Also i have traveled to another country that is not restricted for using deriv… and still they emailed me that my IP showed in another country.( So i should not travel again??Ive explained everything to them and still my account is locked… If you guys dont want me to trade, at least let me withdraw my money … please please let me withdraw my money 💰 🤑 💸 . I need my money… ---
**Author:** ![alumish-aldazin-2](https://avatars.discourse-cdn.com/v4/letter/a/aeb1de/32.png) [@alumish-aldazin-2](https://community.deriv.com/u/alumish-aldazin-2)\ **Post date:** [March 2, 2025, 7:32pm UTC](https://community.deriv.com/t/locked-cashierrrr/87969/2 "2025-03-02T19:32:32Z")
They have locked my cashier so i couldn’t withdraw my money…i hope this is not SCAM , … they have asking me to sent proof of identity which i did… Also i have traveled to another country that is not restricted for using deriv… and still they emailed me that my IP showed in another country.( So i should not travel again??Ive explained everything to them and still my account is locked… If you guys dont want me to trade, at least let me withdraw my money … please please let me withdraw my money 💰 🤑 💸 . I need my money ---
**Author:** ![Erika\_deriv](https://avatars.discourse-cdn.com/v4/letter/e/cdc98d/32.png) [@Erika\_deriv](https://community.deriv.com/u/Erika_deriv)\ **Post date:** [March 14, 2025, 7:22pm UTC](https://community.deriv.com/t/locked-cashierrrr/87969/3 "2025-03-14T19:22:04Z")
Hi @alumish-aldazin-2, we apologize for the inconvenience caused. Thank you for allowing us to investigate your feedback further. We’re pleased to inform you that the issue has been resolved in your favor. If you encounter any further problems, please don’t hesitate to contact us via LiveChat or WhatsApp. Thank you for your understanding! > **[Help Centre | Frequently Asked Questions | Deriv](https://deriv.com/help-centre)** > > Have questions on your trading account, how our trading platforms work or about trading? Read our FAQ’s or contact us through Deriv live chat.