# Locked

**URL:** <https://community.deriv.com/t/locked/80951>\
**Category:** General Discussion\
**Created:** [February 27, 2024, 3:25pm UTC](https://community.deriv.com/t/locked/80951 "2024-02-27T15:25:16Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![bingles-adjoint-2](https://avatars.discourse-cdn.com/v4/letter/b/df705f/32.png) [@bingles-adjoint-2](https://community.deriv.com/u/bingles-adjoint-2)\
**Post date:** [February 27, 2024, 3:25pm UTC](https://community.deriv.com/t/locked/80951/1 "2024-02-27T15:25:16Z")

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![1000205224](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/6/66132572b64e1361eddc3409d6311f2172260b9f.jpeg)  
Anyone help me please my cashier is locked and Account is disabled and I have my balance in mt5 I connect to live to talk agents and I used more than ten tickets no change this problem not solved now is one month I’m very sad

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**Author:** ![Syafiza](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/syafiza/32/5512_2.png) [@Syafiza](https://community.deriv.com/u/Syafiza)\
**Post date:** [February 28, 2024, 2:55am UTC](https://community.deriv.com/t/locked/80951/2 "2024-02-28T02:55:47Z")

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Hello @bingles-adjoint-2 , we’re truly sorry for the inconvenience. To make things right, our team has already reached out to you via email to address your case. If you have any further inquiries or issues, don’t hesitate to contact us through LiveChat. We’re here to help and would be delighted to assist you further. Thank you!

> **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/)**
>
> Trading platforms designed with you in mind.

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**Author:** ![agyrate-airdrop-2](https://avatars.discourse-cdn.com/v4/letter/a/cdc98d/32.png) [@agyrate-airdrop-2](https://community.deriv.com/u/agyrate-airdrop-2)\
**Post date:** [February 28, 2024, 3:09am UTC](https://community.deriv.com/t/locked/80951/3 "2024-02-28T03:09:52Z")

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I have the same issue! Cashier is locked and I’m not getting any further feedback on the open ticket. This is disappointing and worrisome.

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**Author:** ![Syafiza](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/syafiza/32/5512_2.png) [@Syafiza](https://community.deriv.com/u/Syafiza)\
**Post date:** [February 28, 2024, 5:22am UTC](https://community.deriv.com/t/locked/80951/4 "2024-02-28T05:22:46Z")

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Hello @agyrate-airdrop-2 , we’re truly sorry for the inconvenience. To make things right, our team has already reached out to you via email to address your case. If you have any further inquiries or issues, don’t hesitate to contact us through LiveChat. We’re here to help and would be delighted to assist you further. Thank you!

> **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/)**
>
> Trading platforms designed with you in mind.

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**Author:** ![agyrate-airdrop-2](https://avatars.discourse-cdn.com/v4/letter/a/cdc98d/32.png) [@agyrate-airdrop-2](https://community.deriv.com/u/agyrate-airdrop-2)\
**Post date:** [February 28, 2024, 5:27am UTC](https://community.deriv.com/t/locked/80951/5 "2024-02-28T05:27:09Z")

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Everyone is saying the same thing “it’s been escalated to the relevant department”. It’s not getting to a point where the issue gets resolved.

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**Author:** ![burbank-acronic-2](https://avatars.discourse-cdn.com/v4/letter/b/b9bd4f/32.png) [@burbank-acronic-2](https://community.deriv.com/u/burbank-acronic-2)\
**Post date:** [February 28, 2024, 10:08pm UTC](https://community.deriv.com/t/locked/80951/6 "2024-02-28T22:08:24Z")

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Agree had the same issue