Log in using MT5 PC or mobile app application guideline

Trading Platforms
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Dear Members,

If you are unsure of how to connect your MT5 mobile app to the Deriv server, please follow the steps below:

  1. Remove your account from the MT5 mobile app:
  • For iOS, swipe left on your account and hit Delete

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  • For Android, select your account, open Options, and hit Delete.
  1. Search for Deriv.com Limited.
  2. Add your MT5 account and log in with the same credentials.
  3. If this doesn’t work, reinstall the MT5 mobile app and repeat steps 2 and 3

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To connect your MT5 desktop app to the Deriv server:

  1. Click the ‘File’ tab in the top left corner.
  2. Click the ‘Open an account tab.
  3. Select Deriv.com Limited.
  4. Select the ‘Connect with an existing trading account’ section, and enter your DMT5 credentials.

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If you have any questions, please visit our Help Centre or contact us via Live Chat and WhatsApp.

3 Likes
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Hi I’m using a Macbook/OS, Why doesn’t my MT5 allow me to connect to my deriv account or any other account. There’s no option to connect to real account and when i tap on connect account, thee is no selection for the deriv server and any other server, only the demo.

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Hello @alpiste-agamont-2, we’re truly sorry for the inconvenience. To make things right, our team has already reached out to you via email to address your case. If you have any further inquiries or issues, don’t hesitate to contact us through Live Chat. We’re here to help and would be delighted to assist you further. Thank you!