# Login Failure

**URL:** <https://community.deriv.com/t/login-failure/87381>\
**Category:** General Discussion\
**Created:** [September 10, 2024, 9:03pm UTC](https://community.deriv.com/t/login-failure/87381 "2024-09-10T21:03:57Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![azimide-airshow-2](https://avatars.discourse-cdn.com/v4/letter/a/e8c25b/32.png) [@azimide-airshow-2](https://community.deriv.com/u/azimide-airshow-2)\
**Post date:** [September 10, 2024, 9:03pm UTC](https://community.deriv.com/t/login-failure/87381/1 "2024-09-10T21:03:57Z")

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Hi Deriv Community.  
I have been having a problem from the the last two weeks.  
Each time i tried to connet my deriv account to my MT5 app, i kept gettingvthe message: authentification failed. I was advised by Customer Service to reset my password which i did multiple times. However, i still get the same message.

Can anyone help me?  
Please!

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<div class="post-metadata">

**Author:** ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)\
**Post date:** [September 24, 2024, 6:49am UTC](https://community.deriv.com/t/login-failure/87381/2 "2024-09-24T06:49:05Z")

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Hi @azimide-airshow-2, thank you for contacting us. In regards to your MT5 issue, could you kindly confirm if your issue has solved? Our team has contacted you for further guidance. Do let us know if you are still facing this issue. Have a great day ahead! 😄

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