# Login

**URL:** <https://community.deriv.com/t/login/5633>\
**Category:** FAQ\
**Created:** [October 13, 2020, 10:14pm UTC](https://community.deriv.com/t/login/5633 "2020-10-13T22:14:23Z")\
**Posts on this page:** 1\
**Showing post:** 8

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**Author:** ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)\
**Post date:** [February 26, 2023, 7:07am UTC](https://community.deriv.com/t/login/5633/8 "2023-02-26T07:07:57Z")

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Dear @aquavit-adusted-2, thank you for joining the community! We would like to apologize for the inconvenience you have experienced. You may try and change your MT5 account password and try to log in again.

Kindly refer to this article for password reset below:

> [@Change Deriv MT5/Deriv X Trading Password (Deriv)](https://community.deriv.com/t/change-dmt5-deriv-x-trading-password-deriv/28380):
>
> Hello Deriv Community, Please follow the steps below in order to change your Deriv MT5/Deriv X password. 1- Open the Password change page here [Deriv App | Deriv](https://app.deriv.com/account/passwords) 2- You’ll see 3 options, Deriv Password, Deriv MT5 Password, or Deriv X Password. If you wish to change your Deriv MT5 password or Deriv X password, please click the “Change Password” button. 3- Please check your email box and click on the link received. 4- Now type your new Password. [image] [image] 5- Done! Now you…

We hope it helps. Alternatively, you may also reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.

> **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/?_ga=2.8881013.1104543695.1677375086-735896514.1640585798)**
>
> Trading platforms designed with you in mind.

Regards,  
[Deriv.com](http://deriv.com/)

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