# Losing money due to deriv errors **URL:** \ **Category:** General Discussion\ **Created:** [February 7, 2024, 6:12pm UTC](https://community.deriv.com/t/losing-money-due-to-deriv-errors/75088 "2024-02-07T18:12:40Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![bioptic-aheight-2](https://avatars.discourse-cdn.com/v4/letter/b/bbce88/32.png) [@bioptic-aheight-2](https://community.deriv.com/u/bioptic-aheight-2)\ **Post date:** [February 7, 2024, 6:12pm UTC](https://community.deriv.com/t/losing-money-due-to-deriv-errors/75088/1 "2024-02-07T18:12:41Z")
I am very unhappy with deriv. Lost all of my money and couldn’t log in to stop my trades. I was in a profit and the server kicked me out and lost everything. I would like deriv to refund me. This is totally unacceptable and i want my money back. I have the proof to back it up and took screenshots afterwards with the time it happened. If I am not refunded i guarantee you, you just lost a client today. Sort this out please. I understand you are doing maintenance but its the same as throwing money in the fire and i cant get my money out and stop it because you are blocking me. Had other brokers in the past and switched to deriv because i heard they were a good broker but they just proved other wise. This is the first time something like this ever happened to me and never with the other brokers. I don’t want to sound like a Karen but do you think this is fair guys? ---
**Author:** ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)\ **Post date:** [February 18, 2024, 4:06am UTC](https://community.deriv.com/t/losing-money-due-to-deriv-errors/75088/2 "2024-02-18T04:06:05Z")
Hello @bioptic-aheight-2 , we’re truly sorry for the inconvenience. To make things right, our team has already reached out to you via email to address your case. If you have any further inquiries or issues, don’t hesitate to contact us through LiveChat. We’re here to help and would be delighted to assist you further. Thank you! > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)** > > Trading platforms designed with you in mind. ---
**Author:** ![athlete-adipoma-2](https://avatars.discourse-cdn.com/v4/letter/a/b782af/32.png) [@athlete-adipoma-2](https://community.deriv.com/u/athlete-adipoma-2)\ **Post date:** [July 21, 2024, 5:40pm UTC](https://community.deriv.com/t/losing-money-due-to-deriv-errors/75088/3 "2024-07-21T17:40:43Z")
I had the same experience…i hope this get sort out soon…i pratice hard and still be loosing…in deriv…lost all my money because of an error ---
**Author:** ![bunnias-ajowans-2](https://avatars.discourse-cdn.com/v4/letter/b/58956e/32.png) [@bunnias-ajowans-2](https://community.deriv.com/u/bunnias-ajowans-2)\ **Post date:** [August 5, 2024, 3:00am UTC](https://community.deriv.com/t/losing-money-due-to-deriv-errors/75088/4 "2024-08-05T03:00:01Z")
Hi, was your issue resolved? ---
**Author:** ![athlete-adipoma-2](https://avatars.discourse-cdn.com/v4/letter/a/b782af/32.png) [@athlete-adipoma-2](https://community.deriv.com/u/athlete-adipoma-2)\ **Post date:** [August 5, 2024, 7:40pm UTC](https://community.deriv.com/t/losing-money-due-to-deriv-errors/75088/5 "2024-08-05T19:40:29Z")
My issue was not resolve and they are not helping to resolve this ---
**Author:** ![athlete-adipoma-2](https://avatars.discourse-cdn.com/v4/letter/a/b782af/32.png) [@athlete-adipoma-2](https://community.deriv.com/u/athlete-adipoma-2)\ **Post date:** [August 5, 2024, 8:11pm UTC](https://community.deriv.com/t/losing-money-due-to-deriv-errors/75088/6 "2024-08-05T20:11:30Z")
Hello my situation remain the same…i did not get a refund so to me it was not…but to deriv it is ---
**Author:** ![blowout-albarco-2](https://avatars.discourse-cdn.com/v4/letter/b/ecd19e/32.png) [@blowout-albarco-2](https://community.deriv.com/u/blowout-albarco-2)\ **Post date:** [August 11, 2024, 8:17pm UTC](https://community.deriv.com/t/losing-money-due-to-deriv-errors/75088/7 "2024-08-11T20:17:28Z")
Has anyone on Deriv actually been able to withdraw their money and how? ---
**Author:** ![blowout-albarco-2](https://avatars.discourse-cdn.com/v4/letter/b/ecd19e/32.png) [@blowout-albarco-2](https://community.deriv.com/u/blowout-albarco-2)\ **Post date:** [August 11, 2024, 8:19pm UTC](https://community.deriv.com/t/losing-money-due-to-deriv-errors/75088/8 "2024-08-11T20:19:22Z")
Was your issue resolved? There are more cons than pros with this app and I am becoming very skeptical. ---
**Author:** ![blimeys-achkans-2](https://avatars.discourse-cdn.com/v4/letter/b/a88e57/32.png) [@blimeys-achkans-2](https://community.deriv.com/u/blimeys-achkans-2)\ **Post date:** [August 20, 2024, 2:30pm UTC](https://community.deriv.com/t/losing-money-due-to-deriv-errors/75088/9 "2024-08-20T14:30:39Z")
For us that works with and Trade in Deriv, it is recommended to clarify the issue: by what type of app you got this issue, by web app or mobile app? what type of operation, vanilla, up and down, or any other? What type of error occurs? If dont, It does it becomes very superficial for the community. ---
**Author:** ![caickle-alcades-2](https://avatars.discourse-cdn.com/v4/letter/c/b5ac83/32.png) [@caickle-alcades-2](https://community.deriv.com/u/caickle-alcades-2)\ **Post date:** [February 26, 2026, 10:54am UTC](https://community.deriv.com/t/losing-money-due-to-deriv-errors/75088/10 "2026-02-26T10:54:31Z")
i lost my money due to errors. i just lost. I’m unhappy now i lost 14usd, my system glitched and landed on the number that i traded as differ i did not see any other number cause i watch all the numbers while trading and am very good on differs. i know this error was with the system cause it froze then loss which is unaccepable. please deriv help me with a refund. Im on 0usd. ---
**Author:** ![system](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/3/3f75af40fda524d88f80027b2f3678de5a8992f5.png) [@system](https://community.deriv.com/u/system)\ **Post date:** [February 26, 2026, 10:54am UTC](https://community.deriv.com/t/losing-money-due-to-deriv-errors/75088/11 "2026-02-26T10:54:31Z")
Thank you for joining the community! We regret to note this. However, we would need to check further on your issue. Therefore, kindly reach out to us via live chat or WhatsApp, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible. > **[Help Centre | Frequently Asked Questions | Deriv](https://deriv.com/help-centre)** > > Have questions on your trading account, how our trading platforms work or about trading? Read our FAQ’s or contact us through Deriv live chat.