# lost acceess to email linked with deriv

**URL:** <https://community.deriv.com/t/lost-acceess-to-email-linked-with-deriv/87140>\
**Category:** General Discussion\
**Created:** [July 19, 2024, 11:06am UTC](https://community.deriv.com/t/lost-acceess-to-email-linked-with-deriv/87140 "2024-07-19T11:06:22Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![carices-alanyls-2](https://avatars.discourse-cdn.com/v4/letter/c/f19dbf/32.png) [@carices-alanyls-2](https://community.deriv.com/u/carices-alanyls-2)\
**Post date:** [July 19, 2024, 11:06am UTC](https://community.deriv.com/t/lost-acceess-to-email-linked-with-deriv/87140/1 "2024-07-19T11:06:22Z")

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I have lost access to my gmail account , that was linked to deriv.

now deriv has been asking to contact gmail /google to get it back

google does not reply or help personal gmail account , please let me know what to do , I can not get access to my email back

now deriv is not letting me open a new account as old is active even when i closed it with zero balance

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**Author:** ![albites-allodge-2](https://avatars.discourse-cdn.com/v4/letter/a/65b543/32.png) [@albites-allodge-2](https://community.deriv.com/u/albites-allodge-2)\
**Post date:** [June 25, 2025, 12:22pm UTC](https://community.deriv.com/t/lost-acceess-to-email-linked-with-deriv/87140/2 "2025-06-25T12:22:09Z")

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Someone logged in my account and with draw all the money

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**Author:** ![Farahin\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/farahin_derivadmin/32/5512_2.png) [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\
**Post date:** [July 1, 2025, 9:59am UTC](https://community.deriv.com/t/lost-acceess-to-email-linked-with-deriv/87140/3 "2025-07-01T09:59:47Z")

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Hi @albites-allodge-2 . We’re sorry for the inconvenience experienced. We recommend you reach out to our Live Chat support for further assistance.