# Lost Access to My Email that Is Linked to Deriv Account **URL:** \ **Category:** General Discussion\ **Created:** [May 15, 2024, 8:12am UTC](https://community.deriv.com/t/lost-access-to-my-email-that-is-linked-to-deriv-account/86850 "2024-05-15T08:12:33Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![biotomy-acumens-2](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/biotomy-acumens-2/32/7081_2.png) [@biotomy-acumens-2](https://community.deriv.com/u/biotomy-acumens-2)\ **Post date:** [May 15, 2024, 8:12am UTC](https://community.deriv.com/t/lost-access-to-my-email-that-is-linked-to-deriv-account/86850/1 "2024-05-15T08:12:33Z")
Hi, I lost access to my email that is linked to my Deriv account. I have tried all the recovery methods but I haven’t been able to recover it. Google, my email provider is advising that instead I should open a new account. Recovery code is being sent to a phone number that I no longer have access to. I escalated this matter to your assistance team through ticket 12049137+F8O8P but your team is advising that I should recover the account as instructed by my email provider yet the email provider is asking that I open a new account. I really need assistance with this. ---
**Author:** ![Paola](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/paola/32/5512_2.png) [@Paola](https://community.deriv.com/u/Paola)\ **Post date:** [May 15, 2024, 10:55am UTC](https://community.deriv.com/t/lost-access-to-my-email-that-is-linked-to-deriv-account/86850/2 "2024-05-15T10:55:58Z")
Hello @biotomy-acumens-2, We’re truly sorry for the inconvenience. To make things right, our team has already reached out to you via email to address your case. If you have any further inquiries or issues, don’t hesitate to contact us through LiveChat. We’re here to help and would be delighted to assist you further. Thank you! > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)** > > Trading platforms designed with you in mind. ---
**Author:** ![account-adevism-2](https://avatars.discourse-cdn.com/v4/letter/a/ac8455/32.png) [@account-adevism-2](https://community.deriv.com/u/account-adevism-2)\ **Post date:** [May 25, 2024, 6:02pm UTC](https://community.deriv.com/t/lost-access-to-my-email-that-is-linked-to-deriv-account/86850/3 "2024-05-25T18:02:37Z")
You can use the google account, unless you forgot the password, but you can’t open a new account, its better you use google email that you have been using