# Lost money after MT5 freezing from of Boom and Crash

**URL:** <https://community.deriv.com/t/lost-money-after-mt5-freezing-from-of-boom-and-crash/1952>\
**Category:** Deriv MT5\
**Created:** [August 8, 2020, 10:58am UTC](https://community.deriv.com/t/lost-money-after-mt5-freezing-from-of-boom-and-crash/1952 "2020-08-08T10:58:21Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![aviform-absvolt-2](https://avatars.discourse-cdn.com/v4/letter/a/779978/32.png) [@aviform-absvolt-2](https://community.deriv.com/u/aviform-absvolt-2)\
**Post date:** [August 8, 2020, 10:58am UTC](https://community.deriv.com/t/lost-money-after-mt5-freezing-from-of-boom-and-crash/1952/1 "2020-08-08T10:58:21Z")

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Last night, I had running trades for Crash 500 when Boom and Crash indices hanged on MT5 for around 3 hours. I wake this morning to find that a big gap occurred which blew $533 in my account. I wish to launch a complaint since I had not been notified on any maintenance and that freezing of Boom and Crash trades made it beyond my control to manage my risk. I have screenshots of my positions at the time of freezing since I take screenshots of my open positions before sleeping or when going offline for several hours, a screenshot of the gap and my losses that followed

I would like to appeal and ask Deriv to refund my funds lost through Crash 500 gap coz this is pure manipulation.

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**Author:** ![augitic-acyesis-1](https://avatars.discourse-cdn.com/v4/letter/a/a183cd/32.png) [@augitic-acyesis-1](https://community.deriv.com/u/augitic-acyesis-1)\
**Post date:** [August 9, 2020, 7:36pm UTC](https://community.deriv.com/t/lost-money-after-mt5-freezing-from-of-boom-and-crash/1952/2 "2020-08-09T19:36:36Z")

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This happened to me too