# Market Frozen

**URL:** <https://community.deriv.com/t/market-frozen/13846>\
**Category:** Deriv MT5\
**Created:** [July 29, 2021, 5:02pm UTC](https://community.deriv.com/t/market-frozen/13846 "2021-07-29T17:02:38Z")\
**Posts on this page:** 1\
**Page:** 1

<div class="post-metadata">

**Author:** ![burbush-absvolt-2](https://avatars.discourse-cdn.com/v4/letter/b/e95f7d/32.png) [@burbush-absvolt-2](https://community.deriv.com/u/burbush-absvolt-2)\
**Post date:** [July 29, 2021, 5:02pm UTC](https://community.deriv.com/t/market-frozen/13846/1 "2021-07-29T17:02:39Z")

</div>

Hi,

I experienced a server freeze that destroyed my acount, there was no server maintenance announced for today, it crashed the Server-02 from 08:57 to 09:27.

I had 6 open trades that would of made profit, as the market opened I had suffered a loss that took my whole account.

Will my account be compensated for this loss?