MasterCard Withdrawal Issue

Did you deposit via MasterCard but unable to find the same payment method at your Withdrawal section? This is a common issue faced by our clients due to card processor limitation.

Nevertheless, we offer our clients the option to use e-Wallets or Payment Agents for the withdrawal process.

Click Deriv App | Deriv to view the other available payments methods you can use for withdrawal.

Lastly, are you also unable to see these other payment options at the withdrawal section??
This is because the new payment method you are going to use is not registered on your Deriv account.

We hope this will help you with your doubts and don’t worry, we will process your withdrawal as swiftly as possible.

Haven’t created a Deriv account yet? Click here to get started right away!

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Hi, It was updated in the site.

Deriv (Investments) Europe Ltd (W Business Centre, Level 3, Triq Dun Karm, Birkirkara BKR 9033, Malta) is licensed in Malta and regulated by the Malta Financial Services Authority under the Investment Services Act to provide investment services in the European Union (licence no. IS/70156). It is also authorised and subject to limited regulation by the Financial Conduct Authority in the UK. Details about the extent of our authorisation and regulation by the Financial Conduct Authority are available from us on request.

Deriv (Europe) Limited, W Business Centre, Level 3, Triq Dun Karm, Birkirkara BKR 9033, Malta, is licensed and regulated for synthetic indices by the Malta Gaming Authority (licence no. MGA/B2C/102/2000).

Deriv Investments (Europe) Ltd is authorised to deal on its own account and is both the manufacturer and distributor of its products.

This information is intended for Retail & Professional clients.

CFDs offered by Deriv Investments (Europe) Ltd are considered complex derivatives and may not be suitable for retail clients.They may be affected by changes in currency exchange rates; If you invest in this product you may lose some or all of the money you invest; The value of your investment may go down as well as up.
CFDs offered by Deriv Investments (Europe) ltd also come with a high risk of losing money rapidly due to leverage. 66% of retail investor accounts lose money when trading CFDs with Deriv Investments (Europe) ltd. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.

+18 Icon Please trade responsibly. For more information about responsible trading please click here.